Retail
September 9, 2021
U.K. shoppers are slowly returning to stores. Image credit: Harrods
By Sarah Ramirez
As British retailers look to recover from the whiplash of the last 18 months, brands should be mindful of improving the customer experience to encourage consumer spending.
{"ct":"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","iv":"8b5e7131d0084551ae13fe1525887637","s":"d594816ca9f48878"}
Share your thoughts. Click here