Retail
June 23, 2021
More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash
By Katie Tamola
As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.
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","iv":"90a5a2d80a8e47f7c37c011fd1f4023a","s":"8dfe3ff7f1243718"}
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