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Consumers seek improved fluency, adaptability from chatbots

June 23, 2021

More than half of respondents from a new survey said they would like to use a chatbot to connect with an employee for advice or to get support for finding specific products. Image credit: Unsplash


As COVID-19 restrictions are continuously lifted, many shoppers may still stick to online shopping, continuing to rely on tools such as chatbots and product recommendations.

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