Retail
November 22, 2017
Saks' holiday chatbot with special gift guides. Image credit: Saks
By Brielle Jaekel
As chatbots become instrumental for a variety of brand and retailer objectives, luxury retailers are tapping the tool to beef up this year's holiday strategy.
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","iv":"eb380c3d4949fe3f6feab00118c51658","s":"2878d2c9a5dc6c8e"}
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