February 24, 2017
De Grisgono chatbot
By Brielle Jaekel
Luxury retailers and brands should be leveraging chatbots to better combat the disconnect in conversion rates for selling online high-end products.
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Based on the current status of Chatbots and conversational AI it’s really risky for a luxury brand to enter the space of fully automated chatbots.
I believe that human operators shouldn’t, couldn’t be excluded totally. The near future is more about humans + chatbots operating together. Humans supervising chatbots and AI helping humans to chat faster, more productive. This is how we imagine it at http://www.chatler.ai