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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Mercedes sets ecommerce, mobility goals
  2. Complicated consumers require data-driven business decisions
  3. Printemps brings Paris to life for summer campaign
  4. Barneys, Moncler, Fenty Beauty and automakers - News briefs
  5. Fendi, Frette, TCS, BMW and Black Tomato - Live news
  6. Defining the right social impact platform for your brand
  7. Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  8. Top 5 brand moments from last week
  9. Webinar on Aug. 21: “Property and Furnishings: How to Hit a Home Run”
  10. Black Tomato offers luxury travel without the long haul
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