Luxury Daily
World’s leading luxury business publication
Jan. 21, 2020
  1. Cruise line retail is about relationship building: Starboard exec
  2. Companies should play integral role in shaping sustainable future
  3. Why Meredith’s luxury division is investing in print
  4. Tiffany, in nod to sustainability, throws weight behind new Bloomberg Green media brand
  5. How niche brands can compete on Chinese ecommerce platforms
  6. Prada, Richemont, StockX and foie gras - News briefs
  7. Can you hear what your customers are not saying?
  8. Day's wrap: Fairmont, Tiffany, Bloomberg Green, Coronavirus affecting luxury and Small Luxury Hotels
  9. Wealthy worth $110tn, Jean Paul Gaultier, Burberry, La Perla, Town & Country and Saks
  10. Will Chinese fashion conglomerates ever win in the West?
The News and Intelligence You Need on Luxury

Subscribe now to get full access for less than $1 per day

Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Cruise line retail is about relationship building: Starboard exec
  2. Companies should play integral role in shaping sustainable future
  3. Why Meredith’s luxury division is investing in print
  4. Tiffany, in nod to sustainability, throws weight behind new Bloomberg Green media brand
  5. How niche brands can compete on Chinese ecommerce platforms
  6. Prada, Richemont, StockX and foie gras - News briefs
  7. Can you hear what your customers are not saying?
  8. Day's wrap: Fairmont, Tiffany, Bloomberg Green, Coronavirus affecting luxury and Small Luxury Hotels
  9. Wealthy worth $110tn, Jean Paul Gaultier, Burberry, La Perla, Town & Country and Saks
  10. Will Chinese fashion conglomerates ever win in the West?
VIDEOS
More Videos

MORE IN Retail
Coronavirus could affect luxury goods sales to Chinese consumers and travelers
Cruise line retail is about relationship building: Starboard exec
How niche brands can compete on Chinese ecommerce platforms
CES 2020: Key takeaways for retailers
Net-A-Porter goes with Netflix for Next In Fashion contest and $250K grand prize for winning designer
What will retail look like in 2030?



RECENT ARTICLES
Day’s wrap: Fairmont, Tiffany, Bloomberg Green, Coronavirus affecting luxury and Small Luxury Hotels
Fairmont partners with Montreux Jazz Festival for global musical tour
Tiffany, in nod to sustainability, throws weight behind new Bloomberg Green media brand

How Small Luxury Hotels of the World members are responding to traveler trends
Companies should play integral role in shaping sustainable future
Why Meredith’s luxury division is investing in print