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Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Call for nominations: Luxury Women to Watch 2021
  2. Brands should incentivize consumers to go green
  3. How The Breakers, Florida’s grande dame of resorts, is installing safety measures as it reopens
  4. Day's wrap: Lexus, Hublot, Aston Martin Lagonda, Mercedes-AMG, PETA and Prada
  5. Will luxury brands still sponsor sports events this year after the coronavirus pandemic?
  6. Employee experience should be at center of reopening plans
  7. Hermès: What happens when Kelly came to town?
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  9. Gucci is 2019 Luxury Marketer of the Year
  10. Auto industry drops speed as dealers sell cars over email
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