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Nov. 16, 2019
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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Current retail technology and consumer behavior not yet in sync: report
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  3. Day's wrap: Gucci, Hudson's Bay Company, Nordstrom/Rent the Runway, DFS T Galleria/Starboard and Hodinkee/Omega
  4. Burberry ties with Tencent for social retail store in China as H1 revenue grows 5pc to $1.65B
  5. Bleu de Chanel dives deep with new campaign
  6. Day's wrap: Loewe, Daimler, Burberry and DFS
  7. Introducing Luxury Women to Watch 2020
  8. Research online, purchase offline trend is defining luxury sales: report
  9. Travel advisors are hottest new thing that never went away
  10. Emerging female elite demands new approach from luxury business
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