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April 26, 2019
  1. Zegna expands omnichannel strategy with Tmall store
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  4. Art and science of merchandising – Luxury Memo special report
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  9. YSL Beauty geared up for Tmall’s Super Brand Day with Palm Springs stop
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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Zegna expands omnichannel strategy with Tmall store
  2. Coty, Marc Jacobs renew long-term licensing deal
  3. Day's wrap: Lalique, Ritz-Carlton, Krug, Lexus, Loewe, Martini Media and Hermès
  4. Art and science of merchandising – Luxury Memo special report
  5. Dior goes for gold with flashy J'adore campaign
  6. Bloomberg launches luxury real estate portal with Sotheby's sponsorship
  7. Register now: Women in Luxury conference New York May 9
  8. Coco goes West in latest installment of Inside Chanel
  9. YSL Beauty geared up for Tmall’s Super Brand Day with Palm Springs stop
  10. Dior appeals to product-conscious consumers with sustainable skincare
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