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Sep. 17, 2019
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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. How to save fashion retail
  2. Tiffany translates romantic positioning into coupled scents
  3. Kohler ties fairytale ad concept to fantasy film release
  4. Day’s wrap: Chanel, Rolls-Royce, Lanvin, Dior, Cincoro and American Express
  5. Dior admits to Sauvage missteps after campaign controversy
  6. Consumers increasingly turning to AI assistants for product advice, customer service
  7. Rolls-Royce reaches Rockies with Denver dealership
  8. Stuart Weitzman showcases strength in men’s launch
  9. Last chance to register for the holiday outlook webinar
  10. Luxury brands ill-equipped to meet shoppers' ecommerce expectations
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