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April 15, 2026
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Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

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  1. Hermès unveils new leather workshop in Gironde, France
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  3. Culture is luxury’s next competitive edge
  4. Luxury Unfiltered: Kering's 80pc opportunity starts with a question most brands won’t ask
  5. Gigi Hadid fronts new leather goods campaign from Miu Miu
  6. The Langham Shanghai restaurant earns second Michelin star
  7. Cartier, The King’s Foundation create fellowship for fine watchmakers
  8. World Diamond Day celebrated in 50+ countries
  9. Louis Vuitton bets big on Yayoi Kusama, begetting multichannel magic
  10. Kering establishes two new internal divisions
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