Retail
March 6, 2018
Mobile commerce helped boost YNAP's results. Image credit: Yoox
By Sarah Jones
As more shoppers buy online, a brand’s mobile presence can become a dealbreaker, with about half of consumers saying they have switched to a competitor after a poor experience.
{"ct":"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","iv":"0d331acd3f02248953b1a50a831e0858","s":"d700738eee34a33b"}
Share your thoughts. Click here