Retail
March 6, 2018
Mobile commerce helped boost YNAP's results. Image credit: Yoox
By Sarah Jones
As more shoppers buy online, a brand’s mobile presence can become a dealbreaker, with about half of consumers saying they have switched to a competitor after a poor experience.
{"ct":"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","iv":"829cb05b51e16f5c725c2ceb46db7229","s":"69e5250f1165e5ce"}
Share your thoughts. Click here