Retail
March 6, 2018
Mobile commerce helped boost YNAP's results. Image credit: Yoox
By Sarah Jones
As more shoppers buy online, a brand’s mobile presence can become a dealbreaker, with about half of consumers saying they have switched to a competitor after a poor experience.
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","iv":"e28a2c2b4ac151e1b343fe5011d402cc","s":"3f2dcc0e03f6bbaf"}
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