Software and technology
October 19, 2018
Millennials believe Alexa will improve its emotional intelligence over time. Image credit: Amazon
By Sarah Ramirez
As brands increasingly rely on artificial intelligence technology to handle consumer interactions, customers are wary that these digital tools will instead make shopping less personal and more frustrating.
{"ct":"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","iv":"595180ad1da2ab8820c3a63b9fa80c0e","s":"6763fe961887cf3b"}
Share your thoughts. Click here