Software and technology
October 19, 2018
Millennials believe Alexa will improve its emotional intelligence over time. Image credit: Amazon
By Sarah Ramirez
As brands increasingly rely on artificial intelligence technology to handle consumer interactions, customers are wary that these digital tools will instead make shopping less personal and more frustrating.
{"ct":"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","iv":"33ff8d2c7fea9ee8cb1fd9c13abee7b2","s":"e51e5a89fed3c4d8"}
Share your thoughts. Click here