Luxury Daily
World’s leading luxury business publication
June 26, 2019
  1. Digital natives expect bricks-and-mortar stores to leverage more tech
  2. Prada educates consumers on upcycling in docu-series
  3. Hoteliers should approach room service as extension of travel experience
  4. Mintel, Air Paris to dissect fragrance and beauty business
  5. Moda Operandi taps managing director for China growth
  6. Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  7. Announcing LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  8. Planning/budgeting cycles shrinking to 6-12 months from 3-5 years
  9. BMW balances thrills, technology with Vision M
  10. Karl Lagerfeld, Airbnb, Burberry and Louis Vuitton - News briefs
The News and Intelligence You Need on Luxury

Subscribe now to get full access for less than $1 per day

Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Special reports

Customer service – Luxury Memo special report

March 21, 2019

Lincoln is one of many brands who provide exceptional customer service to its affluent customers such as personal drivers. Image courtesy of Lincoln

 

By Joe McCarthy

Luxury brands attract consumers with rare and excellent products, but maintain loyalty and grow their client base through customer service.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Digital natives expect bricks-and-mortar stores to leverage more tech
  2. Prada educates consumers on upcycling in docu-series
  3. Hoteliers should approach room service as extension of travel experience
  4. Mintel, Air Paris to dissect fragrance and beauty business
  5. Moda Operandi taps managing director for China growth
  6. Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  7. Announcing LuxeCX: Customer Experience in Luxury conference New York Sept. 25
  8. Planning/budgeting cycles shrinking to 6-12 months from 3-5 years
  9. BMW balances thrills, technology with Vision M
  10. Karl Lagerfeld, Airbnb, Burberry and Louis Vuitton - News briefs
VIDEOS
More Videos

MORE IN Special reports
Lexus celebrates a milestone in Brussels with chocolate
Balenciaga focuses on values in French luxury
The Ritz-Carlton reawakens the heart of New York in Central Park location
Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
Valentino lends its iconic color to sandal maker
Digital natives expect bricks-and-mortar stores to leverage more tech



RECENT ARTICLES
Lexus celebrates a milestone in Brussels with chocolate
Balenciaga focuses on values in French luxury
The Ritz-Carlton reawakens the heart of New York in Central Park location

Register now: LuxeCX: Customer Experience in Luxury conference New York Sept. 25
Valentino lends its iconic color to sandal maker
Digital natives expect bricks-and-mortar stores to leverage more tech