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In-store

La Mer exec stresses customer service is key to consumer holiday experience

September 23, 2013

 

By Jen King

NEW YORK - A senior executive from Estée  Lauder Cos.’ La Mer label at the Luxury Retail Summit: Holiday Focus 2013 last week emphasized that the consumer’s experience is the primary focus of the personal care brand’s strategy during the holiday season.

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  1. Men spend more on luxury, but shop the same amount as women: report
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  3. Year-end sales jump 9pc at Hermès
  4. Ruinart welcomes 2026 art series partner
  5. Turning 125, Nordstrom doubles down on luxury brands, loyalty
  6. Luxury Unfiltered: Why traditional management is killing luxury as an asset class
  7. 71pc of UK luxury shoppers prioritize sustainability when purchasing: Farfetch
  8. Louis Vuitton flagship lands in Beijing
  9. Monogram partners with chef, television personality Maneet Chauhan
  10. Nobu to enter Maldives with hotel, restaurant, residences
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