Apparel and accessories
November 14, 2019
Inside Gucci 9 Hudson. Image courtesy of Gucci
By Sarah Jones
Italian fashion house Gucci is seeking to make its remote client services more reflective of its in-store experience through a concept that blends a channel-agnostic approach with a human touch.
{"ct":"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","iv":"474a4fcbcf02ab56b6e8bac36c304ef8","s":"3bf445d9b6f07006"}
Share your thoughts. Click here