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Retail

Luxury brands seek modernization via customer service: L2

October 28, 2016

Image courtesy of L2 Image courtesy of L2

 

By Brielle Jaekel

Social media is now the main avenue luxury fashion brands are using to communicate with consumers for customer service, with 58 percent leveraging Facebook Messenger, according to a recent report from L2.

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  1. Kering loops France’s Ardian into Fifth Avenue investment
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  5. Dior, Rizzoli to release book on Lady Art project
  6. Ruinart reveals annual Carte Blanche creative collaboration
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