Luxury brands are having a hard time matching high-quality products with premium experiences, making it difficult for them to retain affluent customers, according to findings from a report by the Luxury Institute.
Customer retention is a saving grace in times of economic uncertainty since providing great experiences is what will make consumers continue buying. Personal relationships and experiences are key to this type of success.
{"ct":"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","iv":"9c074abb802f93baf7d46add7d05f6ae","s":"2bd000757216ba9b"}