Retail
April 26, 2018
While consumers have changed the way they shop, bricks-and-mortar retail is still vital. Image credit: Neiman Marcus.
By Brielle Jaekel
Consumers' expectations for customer service are set at such heights today that retailers lost about $37.7 billion in sales over the last 12 months due to long lines, according to a new report.
{"ct":"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","iv":"e1b7025ff5e4a1d029368ca2fed0c3a3","s":"fd1c52e9cfd516b7"}
Share your thoughts. Click here