Retail
February 6, 2017
De Grisgono chatbot
By Brielle Jaekel
While the luxury sector is rooted heavily in concierge services, only 46 percent of luxury brands have promoted in-store services online, which causes a disconnect in customer service.
{"ct":"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","iv":"c72017cbbff5e3af2ccbbbe6048e5e39","s":"48c78dcbc8a4bbfa"}
Share your thoughts. Click here