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Dec. 13, 2025
  1. Sephora introduces new concept for SEPHORiA 2026
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  4. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  5. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  6. US lowers tariff on Swiss imports to 15pc
  7. Viceroy Hotels installs next chief executive
  8. Tesla continues to dominate the EV market with competition encroaching
  9. Is jewelry the new label in China?
  10. Valentino welcomes actress Dakota Johnson as global brand ambassador
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Luxury severely absent from chatbots and Snapchat, says L2

February 6, 2017

De Grisgono chatbot De Grisgono chatbot

 

By Brielle Jaekel

While the luxury sector is rooted heavily in concierge services, only 46 percent of luxury brands have promoted in-store services online, which causes a disconnect in customer service.

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  1. Sephora introduces new concept for SEPHORiA 2026
  2. HNWIs report surging interest in luxury cruises: Altiant, ILTM
  3. Bugatti assembles owners for seasonal gathering in Molsheim
  4. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  5. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  6. US lowers tariff on Swiss imports to 15pc
  7. Viceroy Hotels installs next chief executive
  8. Tesla continues to dominate the EV market with competition encroaching
  9. Is jewelry the new label in China?
  10. Valentino welcomes actress Dakota Johnson as global brand ambassador
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