Retail
February 6, 2017
De Grisgono chatbot
By Brielle Jaekel
While the luxury sector is rooted heavily in concierge services, only 46 percent of luxury brands have promoted in-store services online, which causes a disconnect in customer service.
{"ct":"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","iv":"9466ba3e584682088b250d8160d6f767","s":"40e7d15812bb52b6"}
Share your thoughts. Click here