Automotive
August 24, 2016
Image courtesy of Lexus
By Sarah Jones
Luxury automakers have typically dominated the top spots in customer satisfaction rankings, but mass-market brands are catching up.
{"ct":"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","iv":"6b02cfc4c3d1c293b6907872fffbd49b","s":"ac528739853fec13"}
Share your thoughts. Click here