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Online returns topped $100B in 2020: NRF

January 12, 2021

Saks Fifth Avenue returns have been extended until 30 days after stores reopen. Image credit: Saks Fifth Ave The pandemic has made online returns more challenging. Image credit: Saks Fifth Ave


Online returns more than doubled in 2020 from 2019, a consequence of consumers turning to ecommerce shopping at record levels amid the COVID-19 pandemic.

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