Retail
September 24, 2021
Sales associates maintained consumer relationships during the pandemic. Image credit: Hugo Boss
By Sarah Ramirez
The COVID-19 pandemic has forced brands to adapt their retail models, from operations to customer communications and talent retention.
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","iv":"35c425db9506ce059ada2e6615a5f089","s":"86f33c2a0aaddbf3"}
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