Retail
September 24, 2021
Sales associates maintained consumer relationships during the pandemic. Image credit: Hugo Boss
By Sarah Ramirez
The COVID-19 pandemic has forced brands to adapt their retail models, from operations to customer communications and talent retention.
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","iv":"9925a4b15857e184030fb1034edea74f","s":"5ccef038883a1a61"}
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