Retail
October 29, 2021
Retailers must prepare to build loyalty among consumers for Singles Day and beyond. Image credit: Bain
By Nora Howe
China’s massive annual shopping festival known as Singles’ Day, which occurs annually on Nov. 11, has evolved from a celebration of unmarried individuals to a retail extravaganza – but as the event grows, so do consumer expectations.
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","iv":"2604d535052ba2b06869b3877018bf99","s":"31ca98d4ced36468"}
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