Retail
October 29, 2021
Retailers must prepare to build loyalty among consumers for Singles Day and beyond. Image credit: Bain
By Nora Howe
China’s massive annual shopping festival known as Singles’ Day, which occurs annually on Nov. 11, has evolved from a celebration of unmarried individuals to a retail extravaganza – but as the event grows, so do consumer expectations.
{"ct":"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","iv":"fc7f227eda44c3a4938ca0443d0e1e7c","s":"13af5cac7a4f9d25"}
Share your thoughts. Click here