Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"7e81482e96c244b86e49d9ba9ebfe42c","s":"1311650aa7aebd19"}
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