Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
{"ct":"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","iv":"5cdc0635560e0d7899b44c0c8dd6da93","s":"98a6ad508f6be11b"}
Share your thoughts. Click here