Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"1b588d262ceea868e31c058acbe5925d","s":"97441fe9674346ee"}
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