Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"c989b2f3fcf559b3104f99bde73a9e1b","s":"067238514b23a3d1"}
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