Retail
January 16, 2023
Consumers will continue to spend more on services--like going out to eat--than on retail goods. Image credit: Deloitte
By Marybeth Connaughton
Retailers will have to keep the consumer experience at the center of their investments if they want to continue to prosper in the year ahead, according to new research.
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","iv":"0220ef87a0aa34689ee7bccdabccb75b","s":"05e38d0e62051cf6"}
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