Research
July 20, 2015
Exterior of Ritz-Carlton Boston
By Sarah Jones
Hotels are leaving guests with less to complain about, leading to the highest all-time levels of consumer satisfaction, according to new research from J.D. Power.
{"ct":"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","iv":"96d182035f9b0cfec86726d72da56dfe","s":"4206b8aa4522e4c1"}
Share your thoughts. Click here