Research
July 20, 2015
Exterior of Ritz-Carlton Boston
By Sarah Jones
Hotels are leaving guests with less to complain about, leading to the highest all-time levels of consumer satisfaction, according to new research from J.D. Power.
{"ct":"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","iv":"380f38616e6c8f5d9e6188b37b83d374","s":"0d66496172e7fe51"}
Share your thoughts. Click here