Research
July 21, 2011
By Rachel Lamb
Luxury hotel chains Ritz-Carlton and the Four Seasons top the charts in overall customer satisfaction, according to a recent survey from J.D. Power and Associates.
{"ct":"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","iv":"72b0296c9fb620a71fe29a03e8101c42","s":"fdf5d7e9229f6bcb"}
Share your thoughts. Click here