Research
July 21, 2011
By Rachel Lamb
Luxury hotel chains Ritz-Carlton and the Four Seasons top the charts in overall customer satisfaction, according to a recent survey from J.D. Power and Associates.
{"ct":"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","iv":"8243c44f7652730e5c9e9f68a149b4a1","s":"e7cb78c915acb2bb"}
Share your thoughts. Click here