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Retail

Service, entertainment – not technology – shaping retail’s future

August 21, 2019

Simon Malls shopping center Bricks-and-mortar retail must continue to adapt. Image credit: Simon

 

By Sarah Ramirez

Retailers need to ensure technology enhances the shopping experience without distracting from human interactions, as today’s consumers still desire quality service over innovative technology.

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  1. 62pc of HNWIs now worried about geopolitical instability related to Iran war: Altiant
  2. Schiaparelli begins Harrods takeover
  3. Luxury Unfiltered: Kering's 80pc opportunity starts with a question most brands won’t ask
  4. Fondation Louis Vuitton to host Alexander Calder retrospective
  5. Perrier-Jouët signs on as official Champagne of Metropolitan Opera
  6. Phillips forms exclusive partnership with luxury insurance platform Wondercare
  7. NetJets developing exclusive-use terminal in Augusta, Georgia
  8. Ryan Gosling vouches for vagabond luxury in #GucciValigeria
  9. Lancôme seeds longevity-focused skincare with 20th Century Studios
  10. Global secondhand market to hit $393B by 2030: ThredUp
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