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Retail

Service, entertainment – not technology – shaping retail’s future

August 21, 2019

Simon Malls shopping center Bricks-and-mortar retail must continue to adapt. Image credit: Simon

 

By Sarah Ramirez

Retailers need to ensure technology enhances the shopping experience without distracting from human interactions, as today’s consumers still desire quality service over innovative technology.

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  1. Sephora introduces new concept for SEPHORiA 2026
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  3. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  4. Viceroy Hotels installs next chief executive
  5. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  6. US lowers tariff on Swiss imports to 15pc
  7. Diptyque plays with the surreal in holiday tale
  8. Off the Cuff: A Q&A with Boucheron's Hélène Poulit-Duquesne
  9. Valentino welcomes actress Dakota Johnson as global brand ambassador
  10. Armani Beauty appoints actor Keith Powers as global fragrance ambassador
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