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Mobile

Top 8 complaints about mobile shopping reveal persistent issues

February 16, 2016

 

By Chantal Tode

mobile_connectivity_shoppingA survey of 100,000 online shoppers by Bizrate Insights shows that, despite gains made in the mobile user experience, consumers are still frustrated by the need to pinch and zoom, slow load times and inconsistent product availability, suggesting retailers still have a ways to go when it comes to building better mobile sites and applications.

Mobile traffic and shopping continues to grow at a brisk rate, with retailers big and small focusing on reimagining the digital shopping experience to optimize it for smartphones’ small screens. However, when shoppers were queried about their biggest complaints about shopping mobile devices, their answers suggest that retailers have not advanced mobile experiences as far as consumers would like.

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  1. Louis XIII steps toward pinnacle of exclusivity with ultra-rare decanter
  2. Introducing Luxury Women to Watch 2022
  3. Natural Diamond Council debuts emerging designer collections for sale
  4. Valentino CEO Jacopo Venturini on redefining luxury in a changing China
  5. Effective UGC will differentiate retailers from competitors
  6. Louis XIII gets a taste of gamification with immersive experience
  7. Facebook, Moët Hennessy, Audi and Fifth Avenue Association
  8. Hermès, Chanel most valuable in resale handbag market
  9. COVID-19 eased techlash, data privacy still an issue: AMA
  10. Gucci is 2020 Luxury Marketer of the Year
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