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Software and technology

Consumers increasingly turning to AI assistants for product advice, customer service

September 17, 2019

Alexa's Echo Show 5 is designed to be put in more rooms. Image credit: Amazon

 

By Sarah Jones

Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.

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