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Software and technology

Consumers increasingly turning to AI assistants for product advice, customer service

September 17, 2019

Alexa's Echo Show 5 is designed to be put in more rooms. Image credit: Amazon

 

By Sarah Jones

Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.

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  1. Fendi expands digital boundary with debut of first TikTok official channel
  2. Careste, eyeing market opportunity, goes with zero-inventory, DTC model for sustainable fashionwear
  3. Day's wrap: Amazon, Josie Maran, Bentley, Louis Vuitton and Careste
  4. Can COVID-19 cool off China’s scalding sneaker market?
  5. Kering’s Qeelin jewelry brand is symbol of China’s growing pride for domestic champions
  6. Louis Vuitton’s Virgil Abloh takes animated, virtual voyage with Message in a Bottle spring-summer 2021 collection
  7. We are in the middle of experience wars
  8. Off-price – Luxury Memo special report
  9. Luxury marques make a splash at Monterey Car Week
  10. BMW, Nordstrom score big on customer intimacy index
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