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Jan. 29, 2020
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Software and technology

Consumers increasingly turning to AI assistants for product advice, customer service

September 17, 2019

Alexa's Echo Show 5 is designed to be put in more rooms. Image credit: Amazon

 

By Sarah Jones

Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.

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  1. Harrods’ new experiential and events space to make Knightsbridge store top destination for beauty
  2. Louis Vuitton takes lead position as most valuable French brand
  3. Porsche, Genesis turn to Super Bowl to court luxury's next generation
  4. What millennials are looking for to decorate their homes
  5. What the coronavirus outbreak means for the luxury business
  6. Day's wrap: Luxury brands donate for coronavirus, LVMH posts record profit and Christie's 100
  7. Christie’s targets budding collectors with accessible Christie’s 100 online-only auction
  8. Pinterest brings beauty counter to social media with AR trials
  9. We are in the middle of experience wars
  10. Luxury brands take action as coronavirus spreads
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Harrods’ new experiential and events space to make Knightsbridge store top destination for beauty
Pinterest brings beauty counter to social media with AR trials
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