Software and technology
September 17, 2019
Alexa's Echo Show 5 is designed to be put in more rooms. Image credit: Amazon
By Sarah Jones
Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.
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","iv":"02e9a847cab73e6f55f724fce445e85e","s":"99b8a12de6104ce4"}
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