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Aug. 2, 2021
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Software and technology

Consumers increasingly turning to AI assistants for product advice, customer service

September 17, 2019

Alexa's Echo Show 5 is designed to be put in more rooms. Image credit: Amazon

 

By Sarah Jones

Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.

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  1. Hermès sees robust 77pc growth y-o-y in first half
  2. Day’s wrap: Hermès, LVMH, Bentley and Bloomingdale’s
  3. Luxury brands join Generation Equality Forum
  4. Introducing Luxury Women to Watch 2021
  5. Audi highlights passion, progress in new film series
  6. Louis Vuitton, Lauren Santo Domingo bring summer bags to the Hamptons
  7. Relationship between luxury, gamification is evolving in real-time
  8. Chanel marks century of N°5 with high jewelry tribute
  9. Burberry, Moncler, Lamborghini, Tapestry and travel restrictions
  10. Prada recruits Jake Gyllenhaal as fragrance frontman
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