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July 14, 2020
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Software and technology

Consumers increasingly turning to AI assistants for product advice, customer service

September 17, 2019

Alexa's Echo Show 5 is designed to be put in more rooms. Image credit: Amazon

 

By Sarah Jones

Companies are not keeping up with consumers’ growing appetite for artificially intelligent customer service, with a new report from the Capgemini Research Institute finding that less than half of the top firms in retail, banking and automotive offer voice assistants or chatbots.

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  1. Why digital mastery is the only option for today’s luxury brands
  2. Franco-American tussle over taxes adds wrinkle for luxury recovery
  3. How luxury brands should streamline their supply chain in case of another pandemic
  4. Day's wrap: Ettinger, Versace, Moncler, Gucci and the Asian affluent mindset
  5. Asian affluent consumers’ mindset post-pandemic
  6. How Moncler found the perfect recipe for China’s post-COVID-19 market
  7. Navigating the dystopian future of luxury fashion
  8. Must-know basics of trade dress law for the luxury goods business
  9. Ettinger, Versace, Moncler, Gucci and the Asian affluent mindset
  10. Reimagining hotels with service culture and inobtrusive technology in new world order
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How Moncler found the perfect recipe for China’s post-COVID-19 market