Luxury Daily
World’s leading luxury business publication
Sep. 23, 2018
  1. Announcing: Luxury Marketing Forum New York Sept. 26
  2. Bleu de Chanel dives deep with new campaign
  3. Luxury facing a digital-or-die dilemma: BCG
  4. 54pc of US consumers crave in-store digital, mobile touch points: Cisco
  5. Burberry delivers faster fashion with ecommerce feature
  6. Savelli, Gemfields fuse technology, jewelry with $244K smartphone
  7. Saks acts as cornerstone of Houston Galleria's $250M transformation
  8. Tiffany leverages Net-A-Porter’s audience to bring designs to next generation
  9. Current retail technology and consumer behavior not yet in sync: report
  10. Crystal Cruises entices bookings through brand-exclusive experiences
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Automotive

White-glove valet services can have major impact on auto customer loyalty

March 19, 2018

Lexus was one of the top performing brands along with Porsche and Audi. Image credit: Lexus

 

By Danny Parisi

When customers are happy with the service done on their cars from brands or dealers, they are more likely to remain loyal and recommend those brands to their friends, according to a new report from J.D. Power.

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LATEST HEADLINES
MOST POPULAR
  1. Announcing: Luxury Marketing Forum New York Sept. 26
  2. Bleu de Chanel dives deep with new campaign
  3. Luxury facing a digital-or-die dilemma: BCG
  4. 54pc of US consumers crave in-store digital, mobile touch points: Cisco
  5. Burberry delivers faster fashion with ecommerce feature
  6. Savelli, Gemfields fuse technology, jewelry with $244K smartphone
  7. Saks acts as cornerstone of Houston Galleria's $250M transformation
  8. Tiffany leverages Net-A-Porter’s audience to bring designs to next generation
  9. Current retail technology and consumer behavior not yet in sync: report
  10. Crystal Cruises entices bookings through brand-exclusive experiences
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