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Retail

Win customer loyalty through personalized interactions across purchase journey

January 27, 2017

Image courtesy of Printemps Image courtesy of Printemps

 

By Sarah Jones

Retailers often overestimate what is necessary to create a positive customer experience and drive loyalty, aiming for a deeper emotional connection than consumers expect, according to a new report from InMoment.

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  1. Kering to acquire jewelry manufacturer Raselli Franco Group
  2. Exclusive Resorts purchases Inspirato for $59M
  3. Savannah College of Art and Design debuts SCAD LUXE research center
  4. Dior builds five-story statement flagship in Beijing
  5. Louis Vuitton introduces Visionary Journeys Seoul
  6. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
  7. Dolce & Gabbana debuts Devotion fragrance film
  8. Luxury Women to Watch 2017
  9. Lamborghini heads to French Alps for women-led driving series
  10. Off the Cuff: Getting to know luxury's top-tier talent in 2025
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