Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"1c240ae0f1f27bdd9e4d8d7ab485a824","s":"62b920408db23439"}
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