Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"78068c522c60232bd1e9b80f07ccc920","s":"9471377b8affeb5b"}
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