Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"68c45e911b21f57288cd39ce7a3cb97c","s":"5e3c2c808848e094"}
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