Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"3d26b594a66746d52409bc10b0c34b7d","s":"e43bce33cd2524d0"}
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