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Dec. 16, 2025
  1. Louis Vuitton courts rapper Future as ‘Friend of the House’
  2. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  3. Rosewood London opens ski-inspired winter terrace
  4. Raffles, Christofle premiere exclusive dining experience
  5. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  6. Ruinart reveals annual Carte Blanche creative collaboration
  7. Longines announces latest Ambassador of Elegance
  8. Moncler returns to the slopes for Grenoble campaign
  9. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  10. Capri Holdings closes Versace divestiture
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Retail

61pc of online shoppers seek live chat options: report

August 27, 2019

Consumer Online Shopping with Laptop Shoppers prefer live chat over chatbots. Image credit: Radial

 

By Sarah Ramirez

Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.

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  1. Louis Vuitton courts rapper Future as ‘Friend of the House’
  2. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  3. Rosewood London opens ski-inspired winter terrace
  4. Raffles, Christofle premiere exclusive dining experience
  5. Luxury Unfiltered: The luxury market will lose the middle ground in 2026
  6. Ruinart reveals annual Carte Blanche creative collaboration
  7. Longines announces latest Ambassador of Elegance
  8. Moncler returns to the slopes for Grenoble campaign
  9. 85pc of recent, pending Gen Z car buyers considering luxury vehicle purchase: report
  10. Capri Holdings closes Versace divestiture
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Louis Vuitton courts rapper Future as ‘Friend of the House’
Raffles, Christofle premiere exclusive dining experience
Longines announces latest Ambassador of Elegance