Luxury Daily
The authority in luxury news.
Dec. 20, 2025
  1. Ennismore picks Bangkok site for first-in-region SLS Residences
  2. Dior builds five-story statement flagship in Beijing
  3. Brunello Cucinelli casts holiday spell with ‘Cinema Meraviglia’
  4. Happy Holidays!
  5. US luxury car market expected to double in next decade: BCG
  6. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  7. Luxury Unfiltered: How AI undermines the essence of luxury
  8. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
  9. Chef Yotam Ottolenghi to debut first Netherlands restaurant at Mandarin Oriental Amsterdam
  10. Louis Vuitton shares names of final Watch Prize contestants, jury members
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

61pc of online shoppers seek live chat options: report

August 27, 2019

Consumer Online Shopping with Laptop Shoppers prefer live chat over chatbots. Image credit: Radial

 

By Sarah Ramirez

Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Ennismore picks Bangkok site for first-in-region SLS Residences
  2. Dior builds five-story statement flagship in Beijing
  3. Brunello Cucinelli casts holiday spell with ‘Cinema Meraviglia’
  4. Happy Holidays!
  5. US luxury car market expected to double in next decade: BCG
  6. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  7. Luxury Unfiltered: How AI undermines the essence of luxury
  8. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
  9. Chef Yotam Ottolenghi to debut first Netherlands restaurant at Mandarin Oriental Amsterdam
  10. Louis Vuitton shares names of final Watch Prize contestants, jury members
VIDEOS
More Videos

MORE IN Retail
Louis Vuitton introduces Visionary Journeys Seoul
Off the Cuff: Getting to know luxury’s top-tier talent in 2025
Matches plots second act under new ownership
Showcasing flagship, Brioni starts fresh on Rue Saint-Honoré
Hermès, Goyard lead consigner sales in 2025: Rebag
Sephora introduces new concept for SEPHORiA 2026



RECENT ARTICLES
Louis Vuitton introduces Visionary Journeys Seoul
Savannah College of Art and Design debuts SCAD LUXE research center
Exclusive Resorts purchases Inspirato for $59M

Brunello Cucinelli casts holiday spell with ‘Cinema Meraviglia’
Follow @LuxuryDaily for the latest in luxury news
Happy Holidays!