Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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LoA7AhXH9VCFU5SWAJGSqvNwWWCtFy04P6\/YKQndYOWkWUzqJsT+q2hKLnuuFAa9Y\/GFBOECWeSvwAQczWo0QT2sAN0ShuM5ZlzeU0MNFQgvDgJzbeZG5eqB5yYnsoHXCG1z\/bHH1gr1cOqYEh35agL2S2B49\/Micph12tpxeQPE\/N8WD9f0\/oawbgbnYMHTLRENtyUM3wbGlZwkBIaQfnA0IsO\/p17BtRkzESClNMt0s+war+gIzL7QDoyzsRIsq705wKw2G0OaSt7HDaMVuRor5x6Tq5Ow7iHvwly3Ho1cTevrGNuK0wrSX7uHuOf+jWkP8Sw1FgI\/0rY4stTEtBoL1WhyxU5aOsY2HFE2O2g9UbhgN9SSC5v8q+3EeYCWaDhgNNV83+AbCKZxRlBI7+Brs1PgpneHcj5sj5f1MOB9V76eDmU1ANZ4o72OVRhotrTIpJf6mdugbAb2hskELHtTxAt+HSt7tzau+sGgvYxvkK\/AdB5a3uKp9boL+2T2eoRt0Cy6ncKZIk6BMXNqBWnPArc7J\/HEBMyyE49OVWNtndSpMy3e5GNNDaUT5YlniLqyEN1A3P2P5PLyrcWYbSQ4U0L4AjZRd9sMa2LmUFEALEdGkZ+5JhMc9U01EDY205JQN2uhEFRr5xY+8InFjICrN8IOdP7MC\/QKtEahQLLEy1xiry2tyowJZg9Fm9vwstSVqc5PAojZQUQjIVvOOLdrgaFS6Wmy\/BAb9flnk9i49TFF1BKopEjXfwfQS6xZO7\/C21H\/iW+xxAVRHp2UIpAxKLQ\/N8VHfS77HXQ8fV3H6uCGm9bdTHb004CpygBihEoWUstUXp+SiE4PU5\/\/U6we0klbpalv7XquHvIoVMWsdCh1fuj5xNMs+N0nzEB5ip6Dx0GihpPzFIWI1Io7YtJAIfY1\/Ftj4T8eh7uRS0cHf4xK1E7Gpo5uxnR31Byl2C49pwnZf+N8OHWsVx6o8D19VwwfbVV2kHFXXk3kiOldYjRZ7+INQ2NhHTedZQPoE11sisLze5O7JcAA\/92leeJJilTDEFDnSVEX+rr0TL+Z3eZ5vQdIDKuXSXZJNkFpyp6GfSX6VXjTgae8u1cburu2CHdxXVMmy5\/A04xmUKhHPhQWRuwlZDmlThCzUPyf3XagzZsNzHRUcnWmh13DvArucsio3crh3ZwZKd1AQ4G03NOHQQBXAVanKMKrfx33v8quU+BIuDcz0VSN8O8X+WDqY8ya+h5UtWH2XkJO79tf4z7EdKBhF\/xH87huBmXNr8D380oAMBc6l3vGDBa+LxI37ZY2hyZ7hbgTza1G7qjV\/E2dC0AbZEK6w\/IEl8I353wMNFT+jPxVq9fCrvqU\/hKS\/JpFdWadeCpll4yERAQbAw\/\/qT+iPGpUjqJ7VOWPxolj3n0TR8CF+EXb+gqhGbqbfZR3PmnYHQbHk\/W5itKc1OQHk5tD9mhdvU1vkMg2d1bgOI52ci9K9Xkjvm2k2\/IW5CVJjHakIFv4dDgz5OMrE7HEZJUv8SBIfGWrUbWZ8sgrBPYzG4Yr8FnxJIZ223U4tqXi0IgZ9H+f2nJxa9XwVI8cSlZLhFq7KWUhzAzSPbM9e+P2ygiSrLWQVAP\/DVN+cIkdqoBhIx5+5kRNyKQuRZu8e6ij8pITFLTi2jbT8qrgzcfIJgVOe6nFrOUIjEO1KvdGts4jyU1640fASLOpkE2TVmSYcnQBV0QhoAYeqJ144TrWIjln6bPZWi6UQ9GTQQMe1IziSyeAfoZYj7dxdZB1U0Z8joG9jFEgD4+Q7ypV1ohJS\/zyanmmFDGro79kVmNZ9\/uv2e3XsDwrneLbPGUfzmDj7Kb0opks\/wX+6tvN3ykStZBePj9Be2m4PbaW7DSUG\/G\/6x42RN+do58y4E1aa5pnzWnwp\/u7inaufY6QXWbgSEPDHEiGlKYqhdsB4lPruDiUWDGx1f6r72bdT7fRR4f3b5dmZhDv5vPlEFrjYXh2TO5FA5K9F4y6ot678+PLBrwWCW03AMJpLbuuNHCt0psGs+EzVp89wtL2YH6NfjwHnYXtuW5MNmqKpWdZau5qleJlU0Da\/GnEzqb0olN30gDdHks2EepTdsLHEa+paPgvvy5DXHgI\/30auYBjieVAdYi3l4zBZg9H4G0JsLh50OicOc3KdDccAkwrEdNbykfSPb+RmEGa9HEMKfAlY63Y4Slcz99iEDl3A3Kh1X2R2isZ4DQ2ck0SwJhQGv2RxvBWjiBEDuySuhVmPGfsFPAquqpqRFmoifOtGoq6ISK8ndhRcHNlebUiJg4XZ98GaYXp1YLNS9FZKJDfWG4+zNCfnLkx0yvJ139dZDGasJgrAS7Pjr6kDwb1AoQH11XX7mxVsEaq5K7FzzJsF4PEDTrxUC+HXZYoqjn7SzuBkvNf3QExXSgpXUtWpAmxYEnrUMdDRtFs1F0O2iiU79xdqxQmBAquGbSI2tkHBBHU\/VdBsL2kI+Uc+L8eflu3AH4\/TdS6OJsBMkf7JyVxtZGhuvmx\/f42ehKQ9CKHlE7\/FssbgXICUYhMd8Fjko9wKNJyfkOBlhJShDUQ1ZM3QkZhDO6z5SsC1tWok0Jd1IddYOSGtiy1ikZfqOOhKveSK+PTeqCFWh7LBM7GWn1l0\/xPMTuuTX65zqKhhNe2C1F6ZO1Oy2I\/jjg8isyBQTaWN5awDEP54UhSX8w\/0fsvBoVOTwtLWsb6PgzKvB4ymCptry6MwBQg4n0D2M91P0wfFXL4wIF\/XpVr8efr17B93X0Ch7wfJcsLkeC9TjqigUaEnC711vE1hSLReDnSOmvDHtrnJg3KzlBiPKTynYWVzPIuGwVxDZB3nLTtg3rzBR6UVrVPq06pxfLdulNSgL5yedsUOqDX6j9BPwVgkZM+tQ+AqPOteOPL\/XTKniKibZ5V9yjSgSP1gmLvmIFCiKjuquUDy+ubh66IcHZLkhVgP4JY\/kckBZkIH9nF5dOaubx2lvvZncQGyNHskZJKaUBXi8+bS\/AdljMz8ehLy\/RvcaTZpA62NZusGFL2QrStf4wiaEv8XRE0LP3FSzRkYABD1eSxjcjHr6j4fB6WAEAcYW+E0Fy+FJhi3QoM6EegRhzyuoK7E0PtA9+WQnMIAD7j7RraZR3H5CcD6\/61AJK0QvJJx1uV3D+zWkhdT2MlC7\/5ty5YFruRXrOHMMXoDF5l8nEaACdU6dmMnJP+9t\/mc\/bR7gVzFOiHrAMf3sKek0t3gNAT+IxFubNaw6zD4MYwE7LkuOmijO9g\/Wt1MJBR\/kZFJTdXhoEr4PKSBnC+S+1WO4tpPG2YebTD7DZ8FFFoMWvU0o3gUBg4h0NJqM93KdNKRLT+L794z4Cm0OHbf1ihq1n2og7ckZWsvRPvSpJufm0IwI4EjLz9LfnDTvR\/OUfbZnZOb3rKrtbBHFq0oc2+nhNfoBnY\/anmDnyyoPgXMNP\/1Zf2C25B4UxaLFz9XnJP6gHIaKa3E20dFGOEet46eQSRfCRUsVI2PPkC2IP3wsNps+UXpBfYZDu4gh6F7aKy\/+i36QuSBxH1TuA4hnWm9GW3wxa+Mujv\/Rb0PAaN1wCXusRFETeJAbHzjyi5yIu8CSQW+4+YKuSx7UoYGR3VSoldkq+4IYVG7c7jYrgYUM+m29KOpUFkNXP1PiCcAqxwdBdlxeDiFJOr72S0vfbEKYm7d1kXExNju2nrqAijRd8HfoIE4fhxPdrAld4d4GBFBVCr9AHKV\/A4iE1qZ2u2Cj\/491O4k7wu5T+Qp7YpXfvIBqQhqt\/vhUwns3wS","iv":"7014e0b1d1bda7693e49e583db526125","s":"0e7ac80d6322921e"}
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