Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"6b691c63ebb261d96317c242eeb1f8d0","s":"af247c394c31ac7e"}
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