Luxury Daily
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

61pc of online shoppers seek live chat options: report

August 27, 2019

Consumer Online Shopping with Laptop Shoppers prefer live chat over chatbots. Image credit: Radial

 

Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.

To read the entire article, please subscribe or