Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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","iv":"3f7a44507bc12e5c4446b594082bf10e","s":"d0a4d4ea6e57a83e"}
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