Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
{"ct":"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","iv":"0c09c0fb270a7ce4508158d7ea985ff9","s":"5dfdaf62b20f098a"}
Share your thoughts. Click here