Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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","iv":"d19e90f0e308577015a2b69311fcaa6a","s":"746a7a37b73cbc5f"}
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