Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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W9N3dbrTcypourQ5CnrcL5O1aVtou\/4hjSwOVczGa1TCkjTDg0AaqThWBeqloIRqhQcmKUd9JCdvqH8km3oZMXCXrw2TCcc9WcMG3+D4RkKfWUlsP9kZOwh79iP1bvCjyF6iCa\/hjLY6Q+Z+hbaZeyccDaeeQuuvYLNbz4NyEgJiHzOgLMC8YAICvHt0LGxQXu6s5DIofbtP\/S6y1Ma3lgASlwR6dE6NwNwEl7Ed5PAY5eh4YB59sZc5xwil60agFdn6QOosW2X3SO\/yzsuG6VrOEeZd33psjca0w5YaA3uyvo6GP\/q4QKVRzTvz\/dfxB\/AfXVe14EObFr96lZN3mFW3m56OgZABNH+H8Itvp6ly\/jG7zAzNSxwB6JKfW2ALEZL66euEouVaOqdq3gKY2QBCdMZKudf5c6OcOcN30gD+f2yjzGwY\/uZophfp6jWPRM\/gAxXsgo\/Hs2IQu0SPd5x4EZkKkU6ic72hw9rbQuRhAh\/NOMnE8xIWEuF2iJAi6NCz1JH\/SqCH4tTf9tjUBJxwFVSCcbdQqNHSVjaoICfZ7Gstb4bIIwP3MdYp488lN9f5hGDO\/0Bv4KxwPzY8xVWxsGBFqv6ZTg8\/2AH5r9HKDJ\/c1Ic5ra0HwSOKdz8u2sP8spA\/6DRNDaHpWQ7ekgWbEaGuOuWS\/JcTUTkHFg\/IH1IPkQVF1YiqYf3WW6Xcl5KqIr5O6wkPW66jaC5ZfLuRFA4oWfsOn0m25LWTkbyoJejQsVEW4Mf2rqEFTalXxjhPGCJdZjLMOxwjeYoQY74lnOzVXpRulFfwNjK36c1aG+paY+TrvZftTuCbE14U\/czBl3VSZDDoYefXB9yJWIoL2IkLBJDd7ava6BsCTVkUt3OLTmQGZ9P6kDtp\/BgQ7AmqM1JsjR7Je0lFwfBPSwuDHz4BHNxa588\/O\/gFvOs+X7spFOxRXl76O\/me8UMX6GeF2A4ZWXG3v8Mcx+4\/LccFr+7ivwlJ4bhh6twoUCpGn2saCz2J69GA8aYD9AYiTgHnXt+LANqOEdZI2O13AQjfcwK5hKk7aQOLuwKTCD8toUe\/Gz6f3QsU8SFgoiLYk6RfqQEwA\/ta9OVXanCO+FTic6SxljPRJhUAETlKSInjAm2neKIerMvZUkZlosrDPV4SEf\/hhXGWcx7XaxrTYQenHtzqELr+5aR9zFhUeMehIDvhXpNwfhPuEVsN9nXAG4nanQVnOSmxLvSGE9esFPAiqMyDVo6GNlNS\/el2wnM9gw1tdpiYR4XIYpMjZTHWa0Epum7Z8kyvDlRXSXMCASdAuv4qCpLMyw2KM88ynyIP09ZLrw2bKGIxJhr7jukx9RGClZGVRn5EEHlH1P6erP\/UFuKnIo1wNCiJ11Rb\/8fMdPkWmGl5AEdS6wlIre6QSbXanl4zaIM8GXOzJmtCBQwifjllKF9cQ\/qpeQ8sUn97c2SFQwU5USgsNLc63QGF85vBV07gA0sm34r1Ga2bdw4ySQsn6gK\/nEWDummmX80pnpPsOOHGqRfjy0CYuwSPnQ8\/Je+L7spqKUpNmt38YrEdA67DlKX3SyGTv65Gf2dmgLJTJapl01DyynUQASBzCEuFkKY6XzxQ1WfPW7au67rdZHKJ9csKhCuI1X7X7Hdm1yzAxQAK29Cxh6CHtFL9s5WcLzet7o+paLUcFQE8+iYoMZrFnzQZptlHkQhOh6+3WDgTUgwZuBgDoj3F+qUJV8Nt8CG9z5CYpC2PjpJFDyw\/uPyLLcMhU6HW\/KVG\/SzClkfGFIHeHdBQ0Yv58ngi95ScHM6bWa5FCaIGXbsKnlf40PTxjE74lK2UrQLweasjzxHslIf+GE\/FPXYuknTt6WsRgWhrRU+t9RZ2zDy5VOa881AabZ6URptKfF6LZdG9E0TDyem1F4D+wu2ywoeJJc0L8mfb0cmXF1XcEwzTiXwzQhULfl5HK86Mio9tE4GO48dBaVOY1c16cp33unPdLre84KNho1Z5OIzLoBqeIHRxQVtTIr4ytHD8pDmXdCwrcthxPXdNIudQSJAKzFZKi6RNcaQAoyULntcOL3NY\/oJoxM6BAzm0UIKFyriMdonXrJv7gayN5GHgMP6PZyD8N5Eh44MSN5PDw+PbH8a8aiaO6kQ0C1X+o4mHqs9diuu+kkW3vOUhYPRNBL0JIOsno3f\/DG7y9XaO7o+PSudlbeGnfLtlMvwvUJeWG\/vRJyLG3H9iXB9l\/L456xGhukjqJgY5EOt9sGWqA3RsPLyRriDy21t8tDJ9chBDoBF0m4y36tbJ3\/t4Zdh0RYFArbhBB7rZmPjcLBtBGQAYFe\/O\/OhTrPmMZDr11ICw81K3nc790g\/c7Wj2SvbXY76sIJEkNEHh45w05dMtHq46H\/eVmyGWpxRvKCFYTg1HZzjrZlK1iZ63ALEgQpfNmbGOsNZSpAJIe3wTl08Xb3hCKYq32nm8NnJ0lueNdJ8Ykrlv3shpye8mR2LYPi0NoyF1bnp0mE3F9xaKoCsG8zGx\/vkIkcW9Cn5iCWECIBEUQsfgq5PiNHaHL5Za5N0gadMnZGpdRA4hPM+2eKea2+p6td9mTkRbctW07jScl7R5QD3ax5HNnWBINTvTsoYylcDw57XIIjzlViCOJSLVGjXUh3nu7V8Pm8BXximunvnfasLO2lCy0MxmfILql1PdcrWdRuYMForUTUoW14WAuuKZE8RGi9xuJLFgUW49pXtClyifF1P23\/BdR48F+Fora\/PjXJW9yol0j77P3yRwt1ekrJCziqcvFtAbREcubgjuTKSU2STTohpue8gZaXQTOnYovGqnx3dMQYB2+e5X5hvZ5BoYmUEW19Xgxs8MBZup8Mx+YR5sX+IXduVdgVxnynZiagL7vUF0O0Kr3S4c1Zosid\/+jkYXsDT8JE818huTnlKq6cUErWyLz\/vKS0eUUtHt3C2P3l6HRkd3ZH8r6ndzNhKEhi\/cr5GqGZqDCZkb6qlTvjYh1ClE4I8vPX8A\/ZWrRmTC26bWH39QEUztx84mV0OGhLmUtDLPcY2Ak5KWzDrcIqZ2qeB3YlNQ64xX0MNQ0keBU7m\/lU6kZsehKBs6LoF9moq3C10\/Ro3xL9CjIKgeGXU1w+S9b39yBIpjZB8CsyxR80YPwLGBxtdDEO2I1136hkIk\/UEkRFYx99Rp35CywJjR\/hxbNfcWkLypKrHA6W4e5OITLjsKYwR1ZpZzaPFrksoKougTUvcwGMLCoCgiXyPWPKkiKVl1+2SKTxnT1inBknVWqc9EaZEkWsmKeWNxEiqLZi5JbfucBwB3k6To0EX+UJDpJzZG6XwY\/J95CXrRuT15GzdUITKg4YNqr6L+8fZUxQk3fS2LA6f1PGVW1Vh7HmviPbjH7wqbk9KKU3ZHNKBipj7E7tmgoybEA==","iv":"3c9471cae5d5106c5ae5e16c8546c8bc","s":"a86631a2aaf51149"}
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