Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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","iv":"a62ac19a3f24ba5775f1708e4e823ca0","s":"9086becd2e2b734a"}
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