Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
{"ct":"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","iv":"e74dcb8bfea8de4aa5e4cf2065f45024","s":"e658a981a36e9cec"}
Share your thoughts. Click here