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June 27, 2013
By Erin Shea
NEW YORK – Two Siegel+Gale executives at Forrester Research’s Forum for Customer Experience Professionals East 2013 said companies need to simplify consumer experiences to attract and retain customers.
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","iv":"3d7a53bc00b68ba8d61fad811b90cda4","s":"a0a6107571ffcc45"}
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