NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
{"ct":"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","iv":"ee9ecbca663f3b1b98d6381bd06cdde8","s":"b1016744951c49b9"}