NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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","iv":"c1d889ba6f4f8400ef0902694f1c722a","s":"a12efe52dd0a516e"}