NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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","iv":"8352fc5b197499499ae213a91b1bdab0","s":"2d517509687a34f1"}