NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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","iv":"69da14a1d8dbb5d98e58c826ad08a7e9","s":"b97a6b9d3476f943"}