Luxury Daily
The authority in luxury news.
Oct. 15, 2024
  1. Louis Vuitton opens café at Heathrow Airport
  2. Luxury hesitant to integrate AI into creative processes: Bain
  3. Boucheron visits luxe soundscapes with ‘Quatre 5D Memory’
  4. Four Seasons, Lucid partner to provide guests with EVs
  5. Kim Jones departs artistic director role at Fendi
  6. Designer Christian Siriano to headline fashion-forward event series from Cunard
  7. De​​war's welcomes global rebrand with 'Here’s to the Story'
  8. Bulgari unites with Fender for limited-edition watch launch
  9. Gucci opens first flagship in Montreal
  10. Culinary tourism market in APAC to grow to $6.2 trillion by 2033: Marriott
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Commerce

Customer-centric culture gives competitive edge: Forrester senior analyst

June 25, 2014

Engaged employees results in better consumer experience Engaged employees results in better consumer experience

 

By Jen King

NEW YORK – Although it may seem daunting to restructure a brand’s internal systems, a senior analyst explained June 24 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough” that the return on investment yields greater corporate culture and leads directly to better consumer experiences.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Louis Vuitton opens café at Heathrow Airport
  2. Luxury hesitant to integrate AI into creative processes: Bain
  3. Boucheron visits luxe soundscapes with ‘Quatre 5D Memory’
  4. Four Seasons, Lucid partner to provide guests with EVs
  5. Kim Jones departs artistic director role at Fendi
  6. Designer Christian Siriano to headline fashion-forward event series from Cunard
  7. De​​war's welcomes global rebrand with 'Here’s to the Story'
  8. Bulgari unites with Fender for limited-edition watch launch
  9. Gucci opens first flagship in Montreal
  10. Culinary tourism market in APAC to grow to $6.2 trillion by 2033: Marriott
VIDEOS
More Videos

MORE IN Commerce
Louis Vuitton opens café at Heathrow Airport
Kim Jones departs artistic director role at Fendi
Selfridges owner secures major investment from Saudi Arabia’s Public Investment Fund
The 1916 Company premieres livestream shopping platform
Vestiaire Collective ramps up AI use sitewide
Stefano Cantino to take charge at Gucci as CEO



RECENT ARTICLES
Luxury hesitant to integrate AI into creative processes: Bain
De​​war’s welcomes global rebrand with ‘Here’s to the Story’
Follow @LuxuryDaily for the latest in luxury news

Louis Vuitton opens café at Heathrow Airport
Four Seasons, Lucid partner to provide guests with EVs
Kim Jones departs artistic director role at Fendi