Commerce
June 25, 2014
Engaged employees results in better consumer experience
By Jen King
NEW YORK – Although it may seem daunting to restructure a brand’s internal systems, a senior analyst explained June 24 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough” that the return on investment yields greater corporate culture and leads directly to better consumer experiences.
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","iv":"f95f10df0d26b4bff6854fbb2066fa9c","s":"4494193f6a4ed6aa"}
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