Research
June 12, 2015
Jaeger-LeCoultre customer service
By Joe McCarthy
When consumers encounter a problem with a product or have a bad experience, they generally try to troubleshoot it on their own, making call centers a last resort, according to a new report by Mattersight.
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JS\/snMiapEl+zyOaUqzalSxWf2RshXcFxKTecmRqmRziv7BVGJDG5iwmbisxFYNEX9H1boCFcaHypIf+JQVGyD2QEZiM0i+ThHWqAUk5A1HbXIhUtdFYw9+fYF7d4X5foSE4xeYXBcRWkLXvGMNRdHlZVLLjORoMugauXffZA1CCkTN2LKyUsksK84gvDhAw2jS+X+2OzAzdMn2sIJDjDMozOoThedldo1MScZrf21DZ9wNr\/kq5Zq6+Ys0hi21cl7\/xTF6gkIyNRvVTdh0+gfSeY5ss3flx2\/PhDpZ\/19GNca4c6Npcs1fhp4n\/RBH2Y7mlWR9qFGD4BU+PsQ0IbRYYOzM3aQn9ofh6V2p50Qc4rLN0dmYZP\/OJmLrSHhVP+1fA1+HxyPYtrf9Q\/20TVd7eG+2UPZeCuJZbnEptXsXd6H9uhRmRoHqZlkpgRZa6fFnor\/wlhAbnM\/JFhO8rhgWgMCqWcqadt2yoW8gpdCog\/JQuraIJVMchaVPLMLaCs3fzmsF3tMTHr4EgR9FAew\/lBDmXwjuxorQGqRWQ+zhZBXYyhsQbDxYpvm+9M95ol8bWlknDeSMbEwP3V5mYciVlswhf5PxS79aDg\/tN7gJ+dzCngG7TINuopQdRUA49+UYO8iha\/pPofy\/+W+lOo7tBhqOverqr6vSslhYaP2Rt7kDSSnLFOgzz9iBnv00r0ZaIc3IqH57U5tdUNbYRM0a4MhlLI\/zQMiP7\/wx1MG35Foo1s5TlrVMybc8KiIHAVQ4KeEcpr4mlXoGiYyyNFF9qY9Im6SPoUXHpGkh92EC4uWDxRaSKzMHn6rDLwZKLkMFIYKTv75hlMIE9FCf1xtE16kij\/PTZCk0U27j9o+2LpCsHL9jz+fDM5IgwelWMnMINJmENoHV2Z3kQ\/PzxpS11rcNdQI4bFraRHDO7tgWSnIZJYaNa\/7E8TKcpIZ3xbBUoY38XFEH2e0vaAaqXQAmher0WYWUFCI1HrSk1z\/qvHRosuyqVwNCLpBrZtBPKUAnn1\/DgYXLTrPg0V3eY9NZSEGTUSn1GAhVIuANwn\/QfHB\/rbY3O\/YEwz3uQ1QdeNDKXkvnnz7ngEwYNNgURaxF7aJH+t58K1su\/tMqpJK2OrZb9T4w\/pqdjZd5xCDsm3dCHY+R6iXfBFX1LAL6U4SPMvtQ36OamWxDTnLSesP1rFRsbp1jMDXrjnPVTn8BcUwtYBdHrCc865wTmI1BANMl3aGdB3rtpdTvkG8yBaLgcVGIcgKy31wSHdigeNwHE96sS0WWUoqlCoBuBFm48NLTysE1sbYmJrz\/CoBGn6iOYkdEdufBMesyUGjk7zeYhvfEWu7rq7vN5gYD2JrqcMdseEbUqf+jwK7IgK8xorT+U3eS1FomrhFKZCCLxpb6W6uvDC+SaeJjWF3\/EBc53+di2GHRkTcHNJtc86f81EQSOLdTLLkW+YRZXTOoflWHX62M4ZcNFjM1F4iYVUcn4r7n05Qb0Y8pW67OAWuYUf4a+AiiWtt5IijgE1YND6oxYkb3qyQ7LUvwUYnCMueYDV\/jd5zQbWj7nqmkJe0OyqWPymE0mnblRt9hK6bTteX9Ml+vwNPREBBe8i4g29ySv\/1FOx4zBxkIemKpAEudj8+f2J7UOA3CPth0s6ui6m\/R5UYxIrfgJf6ZdeEOeLifQ7Fw2ZKvSIzpHMY85ggm0f13NOX9rp\/kWx+0i3NaCXttAnYLMDdiQYtrm3G7bbqAOZC2TasZ2CWbiqxkHnEmn09EY3e0SS6P3kUKkgPbf\/355BdhoFPSu1LQvPCPiOWK6zhu3ViNpoOEDR23igqiv\/YOzIKmk0fmWzqoi8kC2wcZxikcDXprRTi4vSs7hVdCAcTcqD3ADFZZeESvTwILn1NPw1UX7POVe7ryfTGSGMtkvSXq25\/DoM8nInWm\/yI32MvqxfuOYRvTCWLki6aF9MAyiSPozR5WdMyACbSLUiCz7kjngcqlTpACjMXfnM6qngEQyRrbbRue713wzHeMRI2p8CfU+btUDE9MfBMiax26G8h4tbNkWBVu8X2vXxuZL1vKWcyh6iwQ8yOF7U2P5rJSemmkfNzfF6rXOr5WKSre5aqRLTqMV+\/DOtisLH5ugVuISPemdZwj6ohr7IoHkDoBRc1ZZriTOLsUOppbiyg4EPGcZ8MTKMDg6+41ZHQXaLFNFSmsxUXKVa4\/zkhj02voNip81sT+UslC+3cfJ2jGI5Ud+0QHyj3M2mfRXrMTYx7ZI8C2eYUd8wDeSN3lVLyu+KnEgV+uNpA5zRjndPDIBIAREo0kL3pUUGl8uZCUhhJhHHgbYvHEPKazDefdLnC+nUXo5VKmYj5VjbTW0RAmhGemZ8YByoWBlUxwtK75RI1P\/p4gcI9VHeTI0\/tDthd2trxRnZL82bGnwpzOXAwW5FdmAoaUz5escsVm8CRdFwjhDC5DmHDfGiBzanlgxhSQDOd43PJ7X5NHmKS0qP+TXPTiJc\/nQ2JTNlI6j+YNquoqtw80KmNAF6TQ\/mD9YJmdsvditd9pJhydWF3DSblorkMc7uxEVngx5WAOE4ighW77SVOCOuyPA8x2S5EG6rRN1hq+beFq3FsWyTTse5AYhXYzb9I4GZpDnuKBXZ9uTFMgnmuBjhCJbb7B3IUmNBjvcmdFNZEUGDm4ftqF0dNRsEM833qk0Kmh\/FQ3Mb4+vpvGAeClqCnbdvo+Q3rtVeZhVPvALXXEiDP5eoZsaQue0QaOAL3\/OtvVfkNlb0WKOlg0GQalCRRAhIL9PKFP2zOfWkvJw2zk9\/x1T6c2XvcJkQysZOO\/QV9WputNzAw5g74hO2ogvv8G3aTiNguQzcKhYvHbiLkhnA4\/XEFGoEDEaicY4v4CM4hFhBiezhAj0NL\/GQ0P39dO7F8ndxvMsX8iXhaVWoMsys5oj4ar3EnAq8eeO+vyHPhzWWFWyhjeC2ZlzzviStqG06R5SJKZhQLw7QRZIeCCKW5K1oSlOafyZYZ+RVx6Bj3DxZEpoNYRuXpTHq3dv3\/yIw47dWieUd7XNegKcnwlmZ492Q43jsgMR55oj8o23XUVSunYTqlzwXjBIseM20nrk6jPN2J9NgEprrVTTW4xBu1LnI0m8lNdJVtlc2mIqWp5gLYEWLBX4DNS2TPw8mlAL5AbiMdedjC8tcZ25z+DR4s5ujZXyQfXBHwCNcAL9klCxgpg2+ev5P76gwhFQxzn2Yp0nqQnWsgr1yqQxAMckc8tJqL6xppOHWvQAtl2PkTciUycqjzSKmT4zkjz1WBQStutwf6ngeTMXPVwxBs1plg5VFeT1sAXNGkv5YsbSTnqS5S0N++Apv2+Fhnlwc6iNjGlsRvDNW5lzT9CbC+\/JKB8Uc7df\/BocZLK2pCDFUVY91bPqTxNK1\/3seQXg9OSZQ1lHJKpI2RA==","iv":"095808f54a52830fe67cd650a757507b","s":"8591d0213b8516af"}
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