Luxury Daily
The authority in luxury news.
Feb. 13, 2026
  1. Hublot signs Jung Kook of BTS
  2. B Corp audit updates take effect this month
  3. Men spend more on luxury, but shop the same amount as women: report
  4. Luxury Unfiltered: Why traditional management is killing luxury as an asset class
  5. Handpicked vintage styles inspired by FX’s ‘Love Story’ go live on Vestiaire Collective
  6. Ruinart welcomes 2026 art series partner
  7. Fairmont Hanoi debuts in Vietnam
  8. In prestige beauty category, hair outpacing fragrance purchases in US: Circana
  9. Tariffs and their effect on luxury goods: Even the ‘de minimis‘ exemption is no more
  10. The Ritz-Carlton New York, Central Park, acquired by Gencom
Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

Chatbots to help handle post-holiday deluge of returns and exchanges

December 21, 2017

After Christmas, brands and retailers see a huge spike in returns and exchanges that can be a hassle to sort through. Image credit: Simon

 

By Danny Parisi

While the weeks leading up to Christmas are brands and retailers' busiest times in terms of sales, the days immediately following the Dec. 25 holiday are some of most active for returns.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Hublot signs Jung Kook of BTS
  2. B Corp audit updates take effect this month
  3. Men spend more on luxury, but shop the same amount as women: report
  4. Luxury Unfiltered: Why traditional management is killing luxury as an asset class
  5. Handpicked vintage styles inspired by FX’s ‘Love Story’ go live on Vestiaire Collective
  6. Ruinart welcomes 2026 art series partner
  7. Fairmont Hanoi debuts in Vietnam
  8. In prestige beauty category, hair outpacing fragrance purchases in US: Circana
  9. Tariffs and their effect on luxury goods: Even the ‘de minimis‘ exemption is no more
  10. The Ritz-Carlton New York, Central Park, acquired by Gencom
VIDEOS
More Videos

MORE IN Retail
Handpicked vintage styles inspired by FX’s ‘Love Story’ go live on Vestiaire Collective
Raffles creates Printemps-exclusive lifestyle collection
Louis Vuitton flagship lands in Beijing
Off the Cuff: A Q&A with Nordstrom’s Catherine Bloom
Selfridges launches beauty waste recycling support in store
Largest De Beers London flagship debuts in Paris



RECENT ARTICLES
Follow @LuxuryDaily for the latest in luxury news
B Corp audit updates take effect this month
Handpicked vintage styles inspired by FX’s ‘Love Story’ go live on Vestiaire Collective

Ruinart welcomes 2026 art series partner
In prestige beauty category, hair outpacing fragrance purchases in US: Circana
With ‘Fireflies,’ Valentino finds power in numbers