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Retail

AI can pave way for more personal, efficient customer service

January 10, 2018

AI can free up sales associates' time to better serve consumers. Image credit: Printemps

 

By Danny Parisi

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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  1. Off the Cuff: A Q&A with McLaren's Nicolas Brown
  2. In conversation with Hong Kong property and hotel mogul Adrian Cheng
  3. For high-end fashion brands, wellness is the ultimate luxury
  4. Kering to acquire jewelry manufacturer Raselli Franco Group
  5. Dior, Rizzoli to release book on Lady Art project
  6. Louis Vuitton introduces Visionary Journeys Seoul
  7. Fendi pays homage to artist with playful puppet fall campaign
  8. Dior dives into French Riviera with escapist fragrance
  9. Dolce & Gabbana debuts Devotion fragrance film
  10. Gucci studies connection in spring/summer 2025 campaign
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