Research
June 22, 2011
By Kayla Hutzler
NEW YORK - Creating a personalized, meaningful customer experience should be the main focus for brands, according to experts at the Forrester Customer Experience Forum 2011.
{"ct":"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","iv":"0b17e70a7b6875a0c4f96aadd99f7898","s":"ba73b875d4ea73d4"}
Share your thoughts. Click here