Columns
May 14, 2018
Christophe Caïs is CEO of Customer Experience Group
{"ct":"vwjAkrErc6+pk5XeFNhBAoDlcd5fzGLoKG+lDfjR2vy1cDumV2y4AyXq0PiW\/J29BLGt9Bnp1nevslxysT3Jl220lXnwHRKWgmS\/OrwADgXCzmRSsZZfuif3M5uuKQxkOqDOlYmXkLCplBKsiejMpwEss30VCdroWIL80ykJJ9Jsw6Y8tS+3SBJAZOw6Gte1GTEQQPCgnf2y07bc9S\/CpTfFOymafAFSOTdFQ3gnFLKkyDwN5vVxGgF75vAyTIIh9r3XQZtDwMahz4aUqT4IfZCypcY\/soBB9R\/dhahuBQEtmm1GybJXYX3MWLHpyJrBYaB5KFt5sgIp2kz1C5k5YLROCApnhygmwa8XwajD6mo41v4ChyvY3FF+D9HtG4cJgCzZpuBmDBjY9FVxPx4CZ\/I6D4eFGWWPL5SczbmxBBx14YleS2dKyqr2DjaBM2p372WVg7IO1jOBtj3yKTi23LcHllCctkKql9J+FDSyNqIIqMOCWjPV9a8Da2OIwHE00hppWFjyvWzRIKJf4tJyTZwYYX27J9VzcfL\/U7J4mQClnDAwp5uR6Rw7XhxS5YTyXYmjwemW1X2QaJ+E++oVLTwXqkthnnWFJJVVItX53gjpOGm7x1sPierbngALFHlxWC3L9Q9rtGT8\/7j98CrJje50aC4ep0siAr0NL+rNDCVBZPa4EhDQPsVv6j8RRbXkfy1Usl9ihj2aO7YM7iBto6h+IIQM5Bopo3WBUlNZ82b5dhFUKg547Oad+GnOR6I9QHcRSjRKL5O+y3XhGcEQPHgEVCCB4M1KMLp7d022CTu1gqBSVEr988vFSL0gniZV2VKFf\/Fy2LEWxSxo\/x9pgqG+9mevm+6sCYUbkjf9FWi2XqIc7KBjDivAb9pYAaR4PwdZSkHeGACwdFFEh6iqEbv+HsOlQLeU59KhW5QVoLm0hXhf7wk0FFQSmTkxaHdrsS9aVJAS3uHfBP8B2xQDhkqJz4\/X\/nrcXGp+3CnlKM93xWedOT4OmXekFKhEIVzSURDPLNR3KW+Xx5xScmYSP4XruH+zo2HmJajMuA9s8tAkR47fIUrxSl6j5uuza6zgteLwLyNd5nGR026Ore3MMbcMdOsm0Y9Nu2Gf+fD0U9eY8tj5hQTQB8THcuudKJvYFdJKuHoN8bOIKNSIx17b\/inwa6PKAchtx\/Myhe9CNhxrKZI+qlqmAawFXh0oVEbSngGUpUBxinNCj\/U+HfV1ZyDhgoP8z4d6WxNYDJlHOy2V5ldLYFLEWDpDTp\/iJkj9iJHBL3ZIL8SBJ9jXHVwoAuGlak67\/YRxHvkEezlBb2SUvhXtDL\/N+c\/1gNjXxJnmIzmeRntW52TmB8dYaBYu72C4je2QNKLUKevp\/Bmfyxif1lR89bYvu9ISctPwopMkWPh5qn9\/Ul2FKdkeZw7gEzXI0L49p3JG1PxOsQcf2gjObgJqg7LQJXF6CBULaEMsm7vXiahyZekRbWeiJLfRY85axsTbwv114zDQ3M\/Q0x4n09M5+Hvt4PA0iU4k5+aBSvFZDFOyduq2iYx+CfuuD4LNzPSwSHj4q1hz4OlxZJz64gjptnPko9za2T\/u4TdtYPmvp4AqYj6KW0TERF1RXwX6uncw0YPwAP2GOr\/5sLwFB2VL1b6r1JLvG6HuKPNsX3GoA+FpcN0U\/r210xFElU7\/rj1TXL4xm5PBCBsq\/UNpNL8RObaTyQXJXwDhWdSjxiS2wM7Z0kv\/tlCI0vtiZsRqU3aSrMZlYAcV3tN72snGIV7Kvb0K11U3YFoXrBhFgQ0r0rmnIJAbkPUEvK4031CWOu2QKh1QhICnDCnY5JMM6YC3ZaxHiOcQj6uY9uOR3MHMFSO8gcST2ugwO9P0QYqnT4Pin5UrMR\/UDX9JenTNtPqGZhh66gtWnOArkiNt8QPGVsvHIOnsMRXv69rjnAxaiJVAb9UOX0iVZyU6QfRCbXS9Pl6\/MsbvxtPco4Xkft9UxE0bZSAEJYoWbAX75XC7el48Q6Nd4+kWYt0K4xyeIq1FGwLzOQ2bKJHSzSKbyK6LA9CZBbfKjz16p+KJo1n8\/HFmmPN4Vom8PvmtKTeu4a9Dn4hg1mW\/X0fTSoa9T0JNxSI+opC\/cAEXhKAXJR7\/G+MPrmy\/TJRYEWTv0Hd81SnIPRkZ7tIkpCi9Ze5H5rO9b1OChBNxYZf80+dDarTVAqdAzD70U+1E29hA50QqGlQDgSRB5OOnkJghIS7cM86x2KJ3+NNS0e7nvbdimBh4P8QjfFXxaBfrHdLM3D10zy7t++c61fxLwOU+talTgbakEXDdwMm8MfRGNwjGt+nxSrZmrwMJWwFz9JO53mFCZOAp2WH8h2GaPa4W0OMoVj0czJPZhlFOjpQV\/emJUks1GRiMQLriuLdYW+tzUl\/WycEcKQCtw2X1s3HepuLjlCZkTGXgwSP+TcBrayMafY7EihGDQXRB4TJB8\/m3p8SPycO2dk+CxodD3zRIrVLz7FQyECWw7JX6l+hbjN\/n+YmBNwfy7fyRJNBeudvaRlTRXH4udFEA0BqQU8OSTY0AE+IOfnJsIHIe3s9rcKZvZZkpN29L7Ijko7URLQZMi82GTmgwcn4NbJJGuEjvf5DiFPhR4vDtroInZhYYIFml5TbVCqJEC1tGFectQ321u62NXLq0jaq6LfMTi9BIkRsKLQ1YTpLhwAeTdd0TPQ6+oKFOMugb\/W5ocD2utlR3TyzrG18tJzQcHYexysSmzbAvlGZd63xczgbgtbhcEqPu0hnJ99rwIp0if0ieMmBEZti6K7hSMlthrD4NuJJ99VZhmyWXjUCDODoLGOXbdqwhLRNMgDKcXfEBBoxKWobVwuD0VkEZubFBZLUMLLnWdvgmRXErvsMab3VX1HeKe3QA8enjzDq\/1cS3hF+zPYjH4aWe7S3ApGD\/FcOPKnylHyA6XciZQ+IWyzQA3rieJDzNq3ptfF2KjsFg53ruqUOcpA1EN2ja1hIW7DXa1SnH43WFVH0ZZ+plTvBwif4eIgEIlgZF9pJ7ZB5hq1TbJqpKNlKK89Ly17EPtTOZf6PK4leZ1PM0qXg7\/3nH\/oH9wmIyEiktQynBRr0u2MFcQkGr87mSPRUOHNn\/zVuF4\/MFawjfoOKKkEZFQ\/mwegbyo8U0heKyLzjygS280dXgvIMrGNUMN2h1pq6Yml7hmnpULZKJM8huc3Rar72nu103NdCN6OqFhOmQoNi89BunmBQSPStCY2bjO6CoT1Y\/GMTYYbBmRB\/s0MQeJbIPd2xJVUc88hQMTCB8mC0JLGWomB+TFPWY\/qVTUJ7dF7YY9grIA3QVm0fgtZ3Wi4NOM0GbCxI4sfzylnKPFBtg3YrRLHcV+5gxpKdaeKqhze+0bgr+upkQBWhuRNjqXp6Er8teylAi\/iWAcMM4W6X7rRiW2ZwlAFPlIH9KDT8PVnMQswMgLatMI1puk4fUJgcvH26BYcvS\/iyBmYLChcqfS6ZxsfNL8fESov5lzTnapJlxqbgHlivQwBYdpm84cUHUz5YWqnPt8DV5AwKklmkdIi6Y5fPUwYVlSFXwqGLOiNgILInqiwRQJJZd2xJqqoV6hGddRiKcsLXq0hpVaAsYTjQtt5lgyzu++Xqg0DaT9hsstgk0iIbTysnaysNloUVhLTAkVuYs\/yiqdxTwfysXl4Wgzh2bSCu2fmvwys3hLXNFQDYqnScDPWxyZvHZIgiXXdBc\/Kou1NChcyhSnDqvXaJuMxBnN63bEdRokHC8HaTmvmz\/zN9AzYGBui3QeW8rGymhkBhWhFXgscP7RQRu2\/1KQv5bnBeR4\/IykBLFQAaukrkQVm9qSUFGzWZLVp\/M+Irgh0eXPgNyFVkrgWwfwm7kSaQ4oeB6mkQfu9njdSltv\/sEUfTogIsXOFAL0z+kEpOtlTDfJwalKrATYjBWnViVnoeEO5MP3jyRtsn8CurO1277hu82lT1DEtOXjJ2uv9ZVqXpXJjpCh5kn2xWJvvRlW8baUzqYQ3KFJqItIwwXwsyMGxqNGiEeVqymS54XHH+fp3sL\/1j5pvHoh1PwT3A4P7jdKE41POWkKhm3LCEpppraqBXLE3TzT5oXsgelnuE99dc2q\/v7noTmNTEYxAiXO\/3aHtxbnRdWuEBAHUXRtGs2mo6C\/fBnTLTvbgwzpTf+ZLOiJYbeEVeNyk4EpNC8eOICjn7rBIDKLlLFFjoaC2op6D7pEFreIEDsNvJY1xxrKP\/7fjhSUjyj\/u1JWY1RiNBz7gKotoZ6PdgI3ZVfnXfsVcjX82crfKgrg7pr\/IVeoCz9B\/nTdrPwNGhdlFsOhBHZd029PZXQLY8+ksGSK0HnBlzhgcqou5cBgErqdBmcsN9D+j4QGaM7z1PxK9qY+ex4XDgpMeUKiDwCDWYrp7J4aXVJHORfp5HSM54QTDNSOgEnG9IGGS4j6wGk1m90uRCQ+EAk12Fk5frasgNt0xnSksebUM4W1IwUgiQzMB3ekEysRKJb1gXGtCvs8G1erTAlAE\/dKfOCAei9cQqqCjrIn7n6K4nOKn\/lKcQu8np3pJdaALZnFaOY2rNBDtaweHXmKLDyPE1qQ4Ux4ImFA0CQIpwHo4hyBsyYz2hw2HQv4oPrEvSxSX\/WRSwhX3BTBlirVpmnZfX\/iBTZ8sdzRyDyPs25tBzutHCoaM\/YxtYv+6cq6z1Cg\/REqlE113wqNhKkNhwUnwXmjxDClCJzrj5n2HK2nDPTyCgILsWiqnbNhlIi2gYY1wjuVCAxSGTfSSILIhKbJV14bfrIoAv10VBp3oC1xhAX3KraoLvRmEdw1CEpyGMvD1PkXACEGJwlDvBlExRonwRUo3+sWkW1jHE8Xh1m\/YfWlgNmOZOVjMVbXjUwBBhlpEU\/8CF4cbPB41\/GNu7gsrn0N7za0GbkjhwbUCU3G9QylDs6VbakhGMJ5Z9Ty9uKHUJQFCgZ3uv61s0NzDg9lQB3UwEac+nbr7329BrO7sHFMKeMSgAZwN+VkD7hqH0+1GZzH\/LzBbu+ShBnHKBVpgEi5AdEjmfQVCUjahWL6V55MhFT1bWp\/WWkgeZFsvoR53MANGzBQMaDo7SgabY\/6l91Eg8MUM3EVk2uf2hMjeCcQFuG53BRb5necHUiU+VQgzp173j7cD2C9f8+4qY8sYtBq89clDBRV\/5DFivcvuwYFzAs76OoJoL39nu+COPSI6TA46t8j94LtiOjdQsMZDH8e66HzOC81EgQyxkleVVOp\/CnHIzPqBeIlc\/DGGw4oQZuDKWPTM6VdaSthtQ2iIjM\/20fz46Sw9aVHkHTG9sV8dlcra3qDSd7vne01di8HhMv20+A1iLZ69RgsErmHuVvn\/olSO8PsWbNlp7UCgJ\/lQEknBdnbY\/r7cexbA9mrI0wi14iESEaqGYuv3qyec7+\/t3l9vojSpko8Fa3BYOAf+f7\/JPO2Ukf9zAtrikZodym++qncL\/84sMd9MyYCUSvUXIMglfJOtHzwm7tO363v1sin4Wp6Jx32jyItD0f9m4k8D8PcH+iRW1Pm3JGoWxDy52AVEhxbUCgC1GZ8m+0tnnw\/dwHBDEakGwrqMTwczpEoNAcSI\/8wxLmASZXNw0lmcmVuhB1yy0bVaTK+fgjTkkKFC1kj17Et7F+moUDa2nqhZNvKKRzokySNLoGMASuhejUXUvHVOogvY5\/eT7emSQDFW2j0CRsTzhoqhrRhfp5ZHamOOcSgCwYrWbx01qLY9riJIotg9NutaIRlDsh0fkO8oMvwGHyE8Uk\/urcUEjHIVbilZrp7MxPJ602UIoD6j4yWeDFUww3sRgznMzDHEEBf3k2SWyrplH9y3D\/Gti14GKjqmMkFQYBDT4E0W\/dXUDJBYGCcdtfAkrpy9WF0Srv4imSEStbYatVZOvYYvldVd7j8+0CCgQh\/tYMZHsISHXRuEsFLYv3PtR2tj9cQsz0trW4CBo3F7rDy6aQEaumQg1Z+6UC2+N4Uj+GTB+FbilhHUq1xnMrGGHf2Qq37VDf+CGhhFDhvBdF+sekWs+tm\/CDrd+dVU+Y4ni308dfKXrO54fwyacM7KhVs3CIXvmAogxg2DvB600bJ+j1a8OMMEycjaZeDWCNaIMYNnX0dSwJKhRDV10qNAeTxUdU0LeiMQkXmwwQFxhfiHLnZOv+T86ysxsxY\/47vfzq8cNBli3LFyFNK4JZjVSGq6\/cG6HqKG\/4nBkIXgo9Bq8mtQelYOnJ8Q7wbPYixJAJRUljBpom0aAgDqO0TADK8wC9JWK7hoiNJabn+eYJssxjcG\/AP2+4jW9RS3JH9rzSkS3vGjxT5zW3H8fTBELwLoODPq\/gcnJahTWJ\/qFfqpavbfsJEuDRrNugHTfwYG2Ldqu2c14iVNx2X+4BVJoktBSxckQoG0Zyg9QbdTxDy+mMTbBwNXpPqRDFZfHJGrzFW2VdVJEy2k\/Ix5uOs2Wh4ojS8I1UcmE9K5uNrcxbyPmCxO3juDodnRd3nr6ksky1vxj+Gz34rF1N1jzzCjWtBdmHVh0iPr0i4QCaE\/ZMWqP\/NgjAozNmC2RXLE6Xf3NwDiLbz+UD2F8W+TUD2w8OS2LIRRICwGHymXoHR3FqPAhMOtOGcIPqIyL+lwhPFk2C54GDl8xkWKp2gbdNZDPsAF8opB0owU\/wOMcpsWBASWXPdX0wZnrC+tqkkSSQ1nXGN6DJubqWYTTOJ8Q77d0YQs\/Zo5M3tz0sbE+v+gmoos2YSNRRZbRTyziCM9q\/OoRE9aSB\/mGY\/0uuohrTZeOSoOaHpUfBtqGopjdMcgqMoojD2AgeqmeTS\/rXApMdJoAXrCnr9PzFmSgEGujDnhY4mzUY\/37Rx8k1ashuenZOpCB72xQ9oOsDdoT1bCF34tP4Umt0xzgY3HRzAmgnvFhEG6G++h1jhmhZC5Ksglx9PQamWsljyYTwWLhx94p4ZXYTckC+vHLiwrysQRXl\/OwyBSBBX7cDGTaKhkI96jM0G1B3bpNzceS3N5kPiuUINzFxAMoqC2zCXD2oQ4sAFU2yV654Pa5dv6k2wqzDWYDHJ2CAhRadpJn03YSeqvPM9sPaZENmWLleEw6\/1Euaxg3MdlCzBiiq302aIac0HwawtM2fGCC3ElPsh1QYvc0h4Xm0RRfnXSHarDJFMdeZQCijcwQ21PJ6Fft8UVOfBXdi9bjPpPxCSQIf08r\/Rgx9RalFz5g5eG+XZoiG4OfbfqAteZR\/k1+BByZvwm8NHDJB6+8p9u7elbE2KrogKIvUKwGdvfnCSRKXg9TPxd1fsoPHl5duKBqe9TeoeUqG7itJdY2AA8VVaa69WwrqCcqyd9QsMVkqwLxWTbIw7HorNe5OxiPx50AofoQiz+61lYz3d\/mEcS2PDYllWo2XjGWh1iTtnt2GYVCkghl39vyCofeX5a\/780OVRGGg4o\/uhJjbWwz+zlhxd9JMoj3FfMd2OCqoLL3Ha4v97fwq423rf5byGMtgQ14xHxa6fEz2xuoWHjQqa9QwIX1sskzDcsoj393VHR6w1b52\/WbhmGVxASNO3PxeCd6Dd3ORE3ZuFnrallIHx0JEKN7SZBRppOVMtgLBZZd3gD8CqM9y3iy3+QuqSduDZgC\/YUfRXk3P4MGQCs36i8utf5ikpFkpPgnTmm0FJWITjLNafAxbwBqvX9Q67in6BfDfaym5zICeAELiXkgea3bjuGuYlgh7cLcPebxYe99eDKhtJwH9vL+ui0nrzT6A69tA\/0DJVGRIs2sNGMdYCTfSiBOUYc5KcTudaivWlj4GtKz1DPzfWCi44V6\/ev9N8epVBLCORlbt3W\/x53fAqT6MLfPpPLdqJyAYQZZcLujn8yCnCr15QvSVggxTQikLFXeDWBHHFb4pn6+P8QcSXX7+Zn+AO7nfF70zD0c=","iv":"6280287bdedfed1ab65427a6fc4b9416","s":"e910b9c0552b1d6c"}
Share your thoughts. Click here