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Software and technology

Consumers still crave human connections amid AI adoption

October 19, 2018

Millennials believe Alexa will improve its emotional intelligence over time. Image credit: Amazon

 

By Sarah Ramirez

As brands increasingly rely on artificial intelligence technology to handle consumer interactions, customers are wary that these digital tools will instead make shopping less personal and more frustrating.

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  1. Chandon launches ready-to-serve spritz collection
  2. Launching Radar, Triple S.2, Balenciaga releases ode to ritual
  3. Luxury Unfiltered: Kering's 80pc opportunity starts with a question most brands won’t ask
  4. Gigi Hadid fronts new leather goods campaign from Miu Miu
  5. De Beers supports Desert Diamonds with bridal addition
  6. Louis Vuitton announces Regeneration 2030
  7. Subscribe now: $12 for 12 weeks
  8. Singer Renée Rapp carries Stella McCartney’s Falabella bag forward
  9. Lancôme seeds longevity-focused skincare with 20th Century Studios
  10. The 1916 Company sets up shop on Manhattan Beach
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