Travel and hospitality
November 13, 2018
First class dining on the Qantas A380. Image credit: Qantas
By Sarah Ramirez
HONG KONG – Personalizing customer experiences instead of focusing simply on product and service offerings is crucial for luxury aviation companies to differentiate themselves.
{"ct":"cdmGK+VX34jRFfQ+LsnMqPGX1Dioomd\/nhw3KG3rT4J7F5oo6Jo5QBKj\/qwYXlYczXgo3kksqTezXuaHKNWRInIVw8SvOpE50ze7gDmnMjAQmUpTw9ucEpUGxRTahob8NDND1lafwKUXvTKGq8EXvv3o5AEEf9RHcslKB4NnkPUBhVnibJr+vFqaxtNIXTuQunGYz0Bo9+ev31bAlBI6Lr1a1KVN6+XDB3xQTyblfwivFriqvZ9BCLMb3M9AuiW2OQrhieufwm\/E\/i0Q5ML5jJVmgiXLIB\/k2Ct4ZPHCswMkn3laVrSiU6HdHIcMsYQlTqH\/oSMDo46sUIi3mq68IpQLoZXW1naQzPUSFjRJwr3MONdEd5y35IAifyhYXxBmxb0UjXinVSCdmbYp89\/3EsBFIALqVQRJTyQ3x\/CIguErkcZbBb7B65ZdKMp9rFpzZ+ABiIW4xr3Ru8FqHAGIqNRN60Q5d4E6lF1sQZWdmNcNJs416FZwyehY8QdvzaIfZ3smbcs5ExlWlSAAK4ejfoK85lVw+FG0hfbDPLScaFSQY7NhXz4A19AcONpUWlmICzOt1iynbb8D\/ZCFFTjupcHkJRGy6qU5GQUaode4BwUFumjL5YapIG4jm0s+PwMwf5DJMMPH7du2RISQ2OZOBYU3amre29Rx2kmtX5UjEvIsq\/gUnp1llajrnNXnFoWcGBz89bSWuhLfs6znvtT3hL\/Fysijpm+cdDkloezuX7IYvossVaEuJiJaaXu9p4fJbsYAr6TMJSah0GoOhph5r92uD8qOAybgt\/3jwbejTLPwaEyIPHR+eiDt8tDBq2\/xFM5k\/NE+aDVgwGB1kvBOUG5YoYpdf79kLhPRscQfd7lkObNByigXNZWoD2vLTZJewbTkyiKM\/Reu+1000hjTwrfNf92HC2HODzeKDMmbQTWa1XdrhesLQN46bFSDQhAv5K0HvyFZDicAF+FT8Cpqc+lNC0quVT0Aq5jfVLxQY7\/NUSnAUjeqU6UhGvv0kqKd2pvIlly3WvjjsdDGWaPBxUlSsNFKtnHNzK\/NjjDYdz8XQWlHAY9kejgS6kMSfTiexJ3xWHPegXlOrenZZYNSTOKLdBH6mNEx1V48InDNSU7YiMDXsND4QPEdpoa8ErvGZCVDynghy7WP1bao1XygJSMy\/21oXEHHUUbRJII2OOINBGwzA5qjH6wJrTNSCvwzGLi141MQuOYvFdz5PahlDvoTjrnzaciAOOEJl3uSqi9LBbzeJFVT6M6V2YMifMyzB2owlVcIpgnjqIwXANlDEafKyD0tMJjLzvDGayNEX6TRlnKeC80fQv8aze8A+7QGGFGmdlrg0WueNEsBeb56e84FAYpRoFP6owWI9tUu1HI7n1PJ27VNs4NmbzlouMmvcNXtILzLZ0TAB4WbTcurw8XLIVamxENiK+sihl7az++saZ054ApJ6lH51w5HSMS1B0b7i702yvjKKEzaK8g0fLub+gXNWFFYc3g2VlpO3R3SdNU3Z9AoqlQqhEcKwdn6Fp9dhKikbLdBZUpHsPKSkaLh5buPU07lHdRojyeITvWVgjDTLtr7GMrXGtzxHuos3WSzhh6uTfBxDmyhxJ61VCpHYrmfyYeLTE50c+7qYwoNLYomQper9PmBHcqXXRHYEDFEa21fbYA8SoB12ibcEPUoKFvWjc1IDaLAOpbWSK9FD+YJZtg1HYtwaY2F3CG9mD03StEsPw+PVZ4zoLyTZPab7thFuNBRGkeXw5MsMrNCqugRLGc5zEf0+7ippf2vkhwDzfrCHUz2R2ub4fKln6UGOeEKd+wKC7nSyz7E8nIdItcMNsaiqSkZJ\/ZNwEzCvJoBb3p7lI1NLh6bva7dtRynbNkFZoTo\/C2+4PC5UyKBE\/\/6RIt8RClvZDKTCdR2OGZPwMWyu91K0A7PxpEcg4V5OgXdKzglFZ18SR07uhK2OKUZLwwriucV81tCyhgXSTGVHcyXldPFIrTz1nvO0kZrUM0X3ZRwMuKksGUneAdWVYowatyA\/C4IwlHJOXYHhXjbHZYYTrANej8P0MDYm3fw5X0WKuLpE1vjMKfs0HlTMwN9e7suUNYuxWaE1gEK1\/M60+fwwZNVTjJGloK\/0XPbg3Vr4TdeMYPJfDd5BupPYG58GNNWVuefXv2k9tmhTUUBF5GxYaKQPO8\/\/+ck560qHtsJ\/BhrahrDISgSlub2GIm\/SuC6qQZQF3K7yiO0e2CJM5g9hEXMbAQkqAMUcHstO1akpCDpoEGKj+1DFov5dYYZ1Jp6CEI8efhD+BmGTrIwQOrlUTqFSI3QOSRc\/1qIk43RDnfVXv4m1xp+\/\/2t5lf98OmRJB4dSX40LhWnbrOU3ZAesPsxj0ZJrAA+a\/SOhE2HRZ5asXyNFrVBa0i01cPGfgim6wgwJ4cJUAo\/xFW8nZTOQ70E8Q3\/mIbGDBP4EE+2UbxZ1xo3xpRVuuOWMGI3tBRAAJwJBfte+L7CwwpB6dj23iVm1+MNy+OSFr7A3As4\/Yj40z+z8I4mlWRQsfbA+D5oDeU8HdiclsfaiMDsHhEtYult3D2bhm8nG8bpSaTAKbUp78nt4UxHIaenDBsCFqoDJ43H+fEeBiGAXd3hkW1JGpv1fkSrsuENhoYhQLtI6Zs7CY1TlzWjTexryaCu11VvxAY8kDTjWJ+pbYjrr8PNAz5XSPM0roN05HefoMz7wo1XE6nvaVvwJVbb8u875dy3wK2suEI8IxNVSCVhT2H0CY\/Q8XZN997gK\/xbUPYuqpcSp1A5wtktE97w6LwMgxk0IZfbcIDkzSEPpfjNCNp+BAGAidIsphCzHWKPe1iqWkMZ29FRKFjgX\/aCjzuCgFzcZKrZCHHSVd6kfPL3Y7nl5lF3JFlW7RH7jq9SnvtiiSW\/z4mEjBVLcts8TelMNMKyZP8oQLlZtmnnHG2ktE6DOPbkkJWQVF60kuKCWinX\/KWZt3mx8wcEMqIhQN6XQp0BT4crKmTUjXx1iTnLpfFNN3R0kV8O7yyQgQO8BLVT4NWpVUaySotIKk9hrSaCSvW5HRvzVpo45JD1su2n8eqBrJQhque+MGWyu9smCP7fPWr4a\/vx+MThnH9vTsjtHAUMZWqC+T7KVEimRLqxdnz4RUKU3f\/U1Ej4zrgZXb1bRTbQZ+K8fkbBHW3Ps\/rKrD7tHNXMZrDjr6w7+vQ7HpNSzV7x3Arpk9\/65zWX1\/mlMct7sEdGYolZghcE0iiEaj9QDDUp6Huebr\/0ZHPEnktTNTc5l1gNqLJ00BGBzGZLVMyiJ8XnYCqTyC5m5C\/gy3BJIJjRHPTs42DBgECjp\/JsVag7dMEtYu0mXpvreZUF0S\/oavmrnj+9YsJDjFaI9SKaq5dVNWf19\/NGqMgdqGV077gS\/Kfk61OFqAZGAm9DGkp48HeUPzcz9cn7Gk4tsLAEnPlGL1OsgZgwl\/N7Nv4kNgXxo\/1pGp3sozuKdG6MRlT9eLecmUBx0\/lw5vq9HvqLEb4ieDoEI8adLz4uN0p7kwY1hWlMt37RXlIbF04C3exfpfc\/BKzIjvwwW0K4nkJZdKo2ic+SJvGS81T9Hp6uAV64yGKp1wUgVFTqSzE8iULSKV3ipdo2AvkhzdbDUQfXX35USc\/pPk8LfdfHXUADzHz9cl54uDq2sB9oULVFpbBwDKkpLwn4ei78V1MivSzF831nMoPJVp1w6dIWeDHMCTkZwftmKoaTJgrjZ8Da7Ql7qmT79jkiiPmaFtY1WXJDbeFj9pkBiuPwFuXt9aNkZAFrOVuyv+0d\/BRp1n0F0DqvTdONxEKnSY3yMJDRC+48c5mKfLuwUhDl5gv+ev81iJ59Rxa\/E4r4RYSti9f0YllPbdSLFw5vnKcPVRUgkUzFlSHg0MS6cQbBoVwNVdX0HNsGBsAqC12BcPjQBWN+VE1x0Dm+37+wVzuPWJG81eferI8vJIdyuRu7+vmrNhk+h4V0pcmSBXx\/GBPhWKu5o\/n4zjBlxsiM0o2dIxWAlT76ae7het7OcnrjmlmaV3xIqdyzGaU2ppSrMASYyWNo3KWOxME1RsE+eNq3HDENpdPRThWMMJR0HOC2WWhZGCMpDegYTWuty7MEeSVzLxpBVSc0uV60BB3RR9mwzulrtoXwmhVCnG9UTim2ZtjYK1LpIyNZIk2R+jAoti38bv7HUOH1UTrxbzPF33Z\/Up5LsS8SWUf6zqkfIs9iZy5J8yNTvUMbSWeUJgkarH2puhtJA0HZpZBcOSE82c8V2ftvDgfXq2ax2zkj182PTNjKhowXstQK8YO2t6l1URPCvqMKhAi8Aw\/msHqulCrHwRIOZDyGHw+Urcr3Q7o05ksBXjGd6+Sv+NjbzcjOdep3eFaYBW9cGCdbZBLbLVftEwUsGEdg5FDuTDTtmfAuTAJfA3Oblk9i\/qmKqMHFK8ectl26JBAy75ps2lP60i0gamzIICbjZVJYw75WO2go31RRB4Bu3pIHgROm6rzUR0K5il93VwxtUJPQtTPkCDHtb3JQQNNDxCjWF6W9vE3icO1zt5wfCznjFEe5wquG1F\/8latUV05G1D45RP2fVO5V8D1xqLBECRrvyrUv5fjsv1VtbB4WAs4cxawGRrjBDAMtw3kYnLJFnI3wtddrUAxOVsN2R0o4pgi17pkhlHU2fN5grc2pEES\/Ug4vgS4HaeKUnxkwgrkrDE2BSJwn70iGmbBG5YGHtPNGTDzj5oL8AqlIwXBxzBgJIjU4Xrj11SD4BbkzLqyIdFdacZ8qRCY6DN2YWPSY8UroSDc02+5CXmnltnPoOHkzdQfZuMFOf5vvTdT+WiIyqMC4KJEHOPPrNMZfL3b8XFwqdRUD4VmvgRLXjvPv2emDoxdL9si0mNt1V6xAso7UenG9XTRoGLmCK\/ae1f6FJKzV67Dd598oL+kG2HVGBPPmzdMgiFs0MjJwSVKFn4JTdCZtPde730KwQJbcZJVSfRyDz6411NjivsUCMUP8CI3F9Z+sOXgBD4MMtmqcK8qEA8eGQ0oil8FpPfndQVg\/hybsoFuoDvqiqjb8KtFggxzUS3eDBOmDi6iJ2wSWbneT6aOQQLGpbgLRJwp6Ioz+DveDOzkKmtpdxa1oYCkqRJ17z3MxM3PzxMpXLtuIgbAidvN1MxbhaAw39y7\/oXm\/D\/Zk0\/GPehAS1+B8aV7GQxKOKtIZm4ERxS2Of5LMEiRyX+hRhAtPjZwyIITWkPNcUBTCOwijskCDVPjwpqmW2ctCnU4HIjzuv8j3PFpnylxcZeCqHnrHmX9y7Jj0bbj52eOXJsti8o8iQMJAgakoxveuwCU\/yn2FU4E3IddkunGkqhGJ+UC6U9hm4jx0G\/Jz+6be0SxizRiH+NN\/TQY6UdWSf5wIT6MMlRcpFf2FqPUe0QegCs1niiI7iK6UhWuQKNPowkniP7r+jwIJGqF1E8PGjeEfwK1Qxzw6OakKLUiXSEV1XLgyXv1iS\/e1uv52OT48UN7RlqxelYvLMMPw\/8xdE6j1q7bfhEWg65yY2kbWJJ09B0YlVXrz70bU+WoJ8lf1qWiRJmh8GYXlD1NNDWoJ6+3bYVRDDMAEM4Xbj9pe1xIW9b29TySvaSLmaoGsYWQ8zew0tu3FkxJSrwVHjHb7pfw0vo7+afiIAPVh3plD0KB0DoEZ5rw4HZirVMjXtiLpIhK+XJcaaLbKG9BiQqooUejwbrkRRrd+x4qUCXu5QFewEXoqmSYSbnQEU97dsazyR1XsEs2CSmmII1EsrvmvtbAJCeict3s38RAu4+6stzPgyzC5iYk22AEst++StDeXjkYahFwD1ayvKIeXRmezODlK+28OqFIMnSprB+DqMjO0Nkpb3Ys1adoNWQvbGY1LYRllrI1tBE8JC2\/VmQXmokG2Es\/tseFl3HDxTvMHtO4Nk1EmERgNig7vmVyYkHuCn4KOnPJLRXlkdFfM4nqaVpsRvq0rDkszeNRGrGESToojZ5uh7Wwnm00HE3rV11LwzoirH1YCaKuPwMIvc6GgasLUTUUbZoVkt6y2Y8\/ijktOkZ3vRfb37y+CH6tV0nZ\/d19+3uvKBHrHB7+DSXGyO1GBinb0IHczv\/sS6FNYZfoRJFXFWRfHy0LZQuNm4iHdRN6FGhs6ySVRRcn4c4lR59rrDg\/krX1zukHfZ9xZ4EJ06vC0YGaiiDhvM0OF\/eymRXs4zqu9We+tRwpLrYnefwzaNjG02TGNN0s+44KTWdZiIOGf3gGgAnTCEam1f\/r95rVTHwmOvanUo31d43cwTiXNepH2OaYhSW\/r3AfNWlBNjW\/v0bJnQQw+LvCpDRd0yztFo8iU","iv":"9daf859d36958619618114f347685d18","s":"9420648901f4baf5"}
Share your thoughts. Click here