Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"073b922676c63edb0de41f506650e67a","s":"a1220cbca5be6d5e"}
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