Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"9105aa672ce2f1619281faa45ea2ac7a","s":"bd6950a41b33dc9a"}
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