Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"19a5b68317acf8b27f1ed8a4a96e51fe","s":"f15c0c5a4f74f983"}
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