Retail
February 5, 2019
Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps
By Sarah Jones
NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.
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","iv":"2b8fd0ae14f05de3b626f72e4df05292","s":"efa5ff0f2fddec61"}
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