Luxury Daily
World’s leading luxury business publication
Feb. 23, 2019
  1. Selling luxury real estate - Luxury Memo special report
  2. Symbolism takes center stage in Miu Miu's spring campaign
  3. McLaren eyes accessories opportunity with sportscar-inspired frames
  4. Day's wrap: Lancôme, Sotheby's, mobility, Chaumet and Saks Off 5th
  5. LG Signature ambassadors predict metallic, cool tones for 2019
  6. Register now: Women in Luxury conference New York, May 9
  7. Q&A: Former Burberry Beauty president Marcella Cacci on her new clean skincare brand
  8. Marriott reimagines travel loyalty in multichannel effort
  9. Day's wrap: Karl Lagerfeld, Audi, 1stdibs, Mandarin Oriental, Ferretti, Bulgari and Mercedes
  10. Ferragamo puts Paul Andrew at design helm
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Retail

Outdated store associate behavior is derailing sales: Shanker Inc. CEO

February 5, 2019

Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps

 

By Sarah Jones

NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.

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  1. Selling luxury real estate - Luxury Memo special report
  2. Symbolism takes center stage in Miu Miu's spring campaign
  3. McLaren eyes accessories opportunity with sportscar-inspired frames
  4. Day's wrap: Lancôme, Sotheby's, mobility, Chaumet and Saks Off 5th
  5. LG Signature ambassadors predict metallic, cool tones for 2019
  6. Register now: Women in Luxury conference New York, May 9
  7. Q&A: Former Burberry Beauty president Marcella Cacci on her new clean skincare brand
  8. Marriott reimagines travel loyalty in multichannel effort
  9. Day's wrap: Karl Lagerfeld, Audi, 1stdibs, Mandarin Oriental, Ferretti, Bulgari and Mercedes
  10. Ferragamo puts Paul Andrew at design helm
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