Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"85305eaca851db0afb88aa8296aab578","s":"6a07e6c2a296bff4"}
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