Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"b07324c3e26148c23c86959823b1f844","s":"32098cf0ccf7c253"}
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