Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"951e724f4d827b428311adf6d1a56674","s":"31a88a18e25f9c0c"}
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