Marketing
August 19, 2019
Emotionally intelligent organizations offer strong customer experiences. Image credit: Four Seasons
By Sarah Ramirez
Many brands continue to underestimate the importance of emotional intelligence despite the positive impact it can have on a company’s bottom line, according to a new report from Harvard Business Review.
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","iv":"3783627a1b8a2d153d563aedad882059","s":"7df132c03eec5b25"}
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