Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"6a8698aaab47168bdd795669277b479c","s":"0725ce65f223abc5"}
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