Retail
August 27, 2019
Shoppers prefer live chat over chatbots. Image credit: Radial
By Sarah Ramirez
Quality customer experience is essential to online retail, with consumers more likely to purchase from brands that provide high levels of service and flexibility.
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","iv":"8ff28e77e606560fcc0c11dee83e437c","s":"e8f6bd2ea615fe6d"}
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