Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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