Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"849ca41b2c37699a45fc2bcb995905ec","s":"d66bae8b479bd80c"}
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