Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"bc15d015f11d294d5ea246ee1f538ef0","s":"64bd9706d29280b7"}
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